.png){kind=small}
What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Ajinkya K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Pipedrive is the best "Beginner" CRM Platform out
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Very good CRM tool that helps visually track and display the growth of leads and opportunities in a company.
What is your favorite aspect of this product?
Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny.
What do you dislike most about this product?
Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.
What recommendations would you give to someone considering this product?
It is great! Pipedrive is practical, easy to use, and simple to train.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Anthony M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Good, intuitive starter CRM/Sales mgmt tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is an intuitive platform with an easy to understand UI that is good for a small company initiating is sales and support activities. Through its marketplace, there are many apps that can be integrated to provide broader functionality. The vendor ecosystem is very robust, which means there are a wide range of options available to enable the functionality your org may need/require.
What is your favorite aspect of this product?
Simple UI that's easy to navigate.
What do you dislike most about this product?
A number of the integrations do not work seamlessly, making for a less than preferred experience. Specifically, the phone integration with OpenPhone did not work at all with a very clunky mechanism to try to set it up. Support documentation is limited and not very helpful.
What recommendations would you give to someone considering this product?
Pipedrive is a good starter platform, however, if you want more robust capabilities, theoretically you can get them from a more robust plan and the marketplace, however, it still has some room to improve to provide a more savvy UX. As you scale, and look for a more integrated platform, it may make sense to consider other alternatives that provide better UX and integration capabilities.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Less Efficient Service
Agustina C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2023
Optimized Sales Administration System
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
With the differences, this system resolves to automate the workflow and integrate with another program such as Google Drive, Slack and Zapier, however this system also has a simple interface to use that allows sales sets to govern the information of the buyer. , track the transactions and produce reports.
What is your favorite aspect of this product?
Which I love until now is that it gives the virtue of an enormously customizable sales portfolio that can be adapted to adjust even to the most complicated sales processes. It also allows you to produce sales reports, these reports have the possibility of producing in functionality of sales, performance, equipment performance, etc.
What do you dislike most about this product?
Despite being an outstanding CRM system, Pipedrive sales lack several advanced properties that have the possibility of discovering in other CRM.
What recommendations would you give to someone considering this product?
It is a simple CRM system to use and customizable that gives a sequence of properties so that its sales process is less difficult.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
