Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Pipeliner CRM Logo
Pipeliner CRM Logo
Pipeliner

Pipeliner CRM

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Pipeliner CRM
7.8 /10

What is Pipeliner CRM?

Pipeliner CRM drives exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly which drives high adoption rates and faster ROI. Plus users can easily customize what they see to make the system their own.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pipeliner CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

Pipeliner CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipeliner CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

98 Plan to Renew

Up 1
Since last award

82 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipeliner CRM?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
4% Neutral
94% Positive

Pros

  • Efficient Service
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Activity and Workflow Management

87

Sales Management

87

Account and Contact Management

87

Lead Management

86

Customer Service Management

84

Collaboration

84

Mobile

83

Analytics and Reporting

83

Marketing Management

81

Quote Contract and Proposal

80

Telephony and Call Center Management

79

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Usability and Intuitiveness

85

Ease of Customization

85

Ease of Implementation

85

Quality of Features

85

Vendor Support

84

Availability and Quality of Training

84

Ease of IT Administration

84

Business Value Created

83

Product Strategy and Rate of Improvement

81

Breadth of Features

81

Pipeliner CRM Reviews

Vicente C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2025

The Solution You Needed

Likeliness to Recommend

9 /10

What differentiates Pipeliner CRM from other similar products?

Where it differs from all the rest is in its emphasis on customizability. You can customize the software per your needs, which means there is no one size fits all approach. Furthermore, the availability to use in combination with other instruments that we use in the company has been a tremendous bonus making the work flow easier.

What is your favorite aspect of this product?

Now if we go for what I like, tracking my team's performance is one of them. Pipeliner enables you to measure not only sales but also the efficiency of every single team member. This analytic competency does not only help lift individual performance, but also creates a competitive and boosting work setting.

What do you dislike most about this product?

However, like any tool, there are things that could be improved. At times the learning curve can be a bit steep for new users. Especially if they are not aware of what CRM is. However, after that first phase, it is worth the effort.

What recommendations would you give to someone considering this product?

To the point, I suggest Pipeliner CRM to the company in search of better customer relationship management. If you are looking for a tool that is not only available to you but which has customizable options to adjust to your needs, this is the best option. My experience has been very pleasant, I am sure that Pipeliner can be a good ally on your way to success.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

suman r.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product, I recommend to use this product

Likeliness to Recommend

10 /10

What differentiates Pipeliner CRM from other similar products?

easy costumization

What is your favorite aspect of this product?

easy of use

What do you dislike most about this product?

nothing yet

What recommendations would you give to someone considering this product?

high yielding software

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Xavier M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Thanks to the help of Pipeliner CRM.

Likeliness to Recommend

10 /10

What differentiates Pipeliner CRM from other similar products?

Thanks to the help of Pipeliner CRM I have had a better management and development of each of my company's sales, this program has given me the best tools to keep all my clients and have the ability to give them a reliable sales experience, this program allows both parties to the negotiation to maintain credibility in each project, on the other hand, this program is intelligent enough to analyze our entire environment and guide us to always make a better decision for the benefit of the company, this program is the most complete that I have used to always have a professional level management of each of my veins, and I am happy to have him

What is your favorite aspect of this product?

I cannot deny the great increase and flow that has entered our sales and relations department, since it has been thanks to Pipeliner's support that we have seen a growth in the company's income, this is thanks to him good management and interaction that allows me to have this program once the clients have made contact with us, I really like having this program in my workplace because of the resources it offers me to carry out the events and commercial processes, it has seen a better work balance and a better balance in the order in which we do not perform to complete each of these sales, as well as it is a boost to the speed

What do you dislike most about this product?

In general, my experience with this program has been quite good and there are few problems that I have had specifically with the performance of the program, the only aspect that has led us to complain is the weight and size of the software, since it requires a very extensive system that allows it to run smoothly.

What recommendations would you give to someone considering this product?

The best program that you can get to improve your customer and sales management is undoubtedly Pipeliner CRM, since this program was designed to handle all these aspects and increase the income of any type of company, this software is one of the most recommended , since it is a huge guarantee to have help from this program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Pipeliner CRM Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171