What is RingCentral MVP?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral MVP?
Pros
- Respectful
- Transparent
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Secure Access
Web & Desktop Conferencing
Call Management
Centralized Management Portal
Continuous UCC
Speech Access and Personal Assistant
Third-Party Integration
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
RingCentral MVP Reviews
Andy T.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Dec 2020
Industry leading phone system
Likeliness to Recommend
What differentiates RingCentral MVP from other similar products?
Everything just works. The interface is easily the best we've used or tested. The applications available are so good that it was easy to move away from using a desk phone. The admin interface is also easily the best we've used or tested. The support is among the fastest and most effective of any vendor I've used period.
What is your favorite aspect of this product?
The admin portal is great and really easy to use. It makes administration a breeze.
What do you dislike most about this product?
The licensing model for Teams integration is our only currently minor issue. I'm hopeful that will improve as we would love to integrate Teams with RC.
What recommendations would you give to someone considering this product?
They are an industry leader for a reason. If it's within your price range don't overthink it. We've had a few phone systems in the last 5 years and done POCs for several others. Nobody was even close to RC in features and ease of use for both users and administrators.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Rachel S.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2020
Good product, easy to use.
Likeliness to Recommend
What differentiates RingCentral MVP from other similar products?
I've only ever used RingCentral and Join.me so I don't have much to compare it to. We also only use it for phone and web conferencing.
What is your favorite aspect of this product?
It's easy to use. There are many systems out there that aren't very intuitive, but this one is. It also integrates easily with iCal and Google Calendar.
What do you dislike most about this product?
I don't have any dislikes.
What recommendations would you give to someone considering this product?
RingCentral was created on a Zoom platform so it's about as good as it gets in comparison with anything out there. I recommend it if you need something to manage your phones/voicemail/web-conferences.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pamela C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Initial Implementation
Submitted May 2020
Amazing features! Very simple format to use.
Likeliness to Recommend
What differentiates RingCentral MVP from other similar products?
They have different levels of plans and products to fit individual business needs.
What is your favorite aspect of this product?
User friendly. It is easy for some of our more technologically challenged people to use and figure out.
What do you dislike most about this product?
It can get pricey and the fact that it seems to work better on a computer vs. mobile device.
What recommendations would you give to someone considering this product?
Make sure you find the plan the best fits your needs so you aren't overpaying for some features you will never use.
Pros
- Effective Service
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Slower Product Innovation
- Under Delivered
- Charges for Enhancements
