What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
4
Since last award
79 Plan to Renew
6
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+68 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Task Management
File Sharing Collaboration
Notifications
Document Collaboration
Screen Sharing
Search
Granular Access Management
Cross Platform Support
Integration With Productivity Tools
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Rocket.Chat Reviews
Warren R.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
Best Instant Message Tool For Any Call Centre
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket.Chat is different from similar products because it more secure.
What is your favorite aspect of this product?
I like that Rocket.Chat allows me to create private group/channel so i can communicate with my team easily. I like that Rocket.Chat can be access from any device and there is also a web version as such there is no need to install the application on your computer. I like that Rocket.Chat allows you to notify an entire channel or just persons online when sending a message in a group.
What do you dislike most about this product?
The only issue I have with Rocket,Chat is that I don't have the option to delete a chat. I only have the option to Hide, Marked As Read Or Add to favorite. Although this might have been a feature that has been disabled by our IT department
What recommendations would you give to someone considering this product?
I highly recommend Rocket.Chat to any organization. Its a great tool for you to communicate with your team and also anyone within your organization
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
An easy-to-use communication software.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shaunak P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Pretty much to expect for less price!
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket. Chat is a very professional tool, looks very clear and clean, built with priority enterprise support. It offers to chat and team collaboration using groups called channels and it's also very easy to share files here. They do not provide an email server. Admin has the right to control the happenings.
What is your favorite aspect of this product?
I loved many features like editing and deleting the texts that are sent, the feature to edit is revolutionary and it personally helps me a lot. I love the software and it is very easy to use, functions quickly and is also smart enough to handle the timezones of international team members. Channels help in keeping the groups for discussion productive.
What do you dislike most about this product?
Apart from providing a lot of features, there are a few downsides, too many crashes when an update is rolled out. Sometimes there is a delivery delay, especially in the mobile app. Still, it will not overshadow the pros.
What recommendations would you give to someone considering this product?
Rocket. Chat has a lot of community support as it is widespread in the industry. their pricing starts from free, so to start with, It will be a great tool.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Caring
