Rocket.Chat

What differentiates Rocket.Chat from other similar products?

Rocket Chat is better than similar app due to the fact that it allows you to create Channels for different departments

What is your favorite aspect of this product?

I like that Rocket.Chat can be access on all devices. I like that it is very easy to use. With Rocket Chat you are able to create Channels for each department and also Private Channel for your team. When send a message to a channel or group you are able to notify all members of the group

What do you dislike most about this product?

Only thing about Rocket.Chat that I dislike is that it dont gives me the option to delete a private chat only option is to Hide chat

What recommendations would you give to someone considering this product?

I would recommend using Rocket.Chat within your organization as it reduces Talk Time as an agent will get instant response as it relates to getting assistance from support members

What differentiates Rocket.Chat from other similar products?

Rocket chat is more professional in terms of implementation and usage. it restricts users from private channels and discussion and also supports collaborative environment. it can be setup on your own business domain and it also comes with pre made mobile application.

What is your favorite aspect of this product?

My favorite thing is the ease of personalization that Rocket chat allows you. Your employees can use rocket chat from any corner if you setup it on you domain and it comes with app for both iOS and Android which helps in keeping it handy where ever you want it to be with you

What do you dislike most about this product?

I don't like the aspect of replying in thread, it creates a confusion when you cannnot see the the reply if a discussion in your inbox. it keeps showing a blue dot which is very annoying and must be resolved. It also hangs many times and shows that 'invalid user' and then I have to refresh the domain manually.

What recommendations would you give to someone considering this product?

You can definitely go with Rocket chat if you want a well designed solution for your internal communication. It will help you in branding you domain in your workspace. and it is very cost effective as well

What differentiates Rocket.Chat from other similar products?

Rocket chat is a very professional tool as compared to other rivals. it consist of only chat related functionalities which makes it suitable for only communication and not create any mismanagement . Also I have seen that Its customer base is very huge including companies and businesses from all over the cities. So wide spread software makes it easier to implement and train new employees over it

What is your favorite aspect of this product?

I like the concept of channels in Rocket chat. it helps abstract other users from communicating with other non relevant people in inbox. also groups can be made in it which have locking concept so only admin can add them according to project they are working on. If someone tags you then it will give you a red dot, so you will see that someone has tagged you in any message

What do you dislike most about this product?

Everything is good but management of editing a sent message is very bad experience. I must get desktop keyboard shortcuts to select, deselect , edit and delete multiple messages with keyboard. And replying in thread is also very annoying, It also need to have a forward and reply option as it is now available in every social media so users are fond of it.

What recommendations would you give to someone considering this product?

If you are looking for a Team collaboration tool with both desktop and mobile application support then rocket chat is most reliable, used and trustworthy project that you can implement at your own domain. but it is very old fashioned too so if you are looking for fancy solution then look something else