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RWS

RWS Tridion

Composite Score

6.9 /10

CX Score

7.3 /10

11 Reviews Write a Review

What is RWS Tridion?

Easily manage and deliver large volumes of multilingual content to websites and other digital touchpoints with our web content management (WCM) system and engage with customers on any device in days rather than months.

Company Details

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RWS Tridion Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

92 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 79%
Negotiation and Contract:: 94%
Conflict Resolution:: 98%
Strategy & Innovation:: 88%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RWS Tridion?

8% Negative

0% Neutral

92% Positive

Pros

Caring
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 74

Web Publishing Capabilities

Translation Facilitation

Digital Asset Management

Content Security

Standard Templates

Content Repository

Analytics and Reporting

Content Workflow Management

Management Interface

E-Commerce Integration

Multi Channel Support

Vendor Capability Ratings

Average 76

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

RWS Tridion Reviews

Rahul K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Improve content administration to another level

Likeliness to Recommend

9 /10

What differentiates RWS Tridion from other similar products?

I have evaluated several other products similar to RWS Tridion, but none has been as complete and adaptable as this software. Its customization capacity and fluid integration with other tools make it the ideal choice since it provides a highly configurable workflow that allows us efficient content management through different stages and roles within our organization

What is your favorite aspect of this product?

RWS Tridion has been fundamental to manage and maintain content in multiple languages, which has facilitated the expansion of our global presence and effective communication with our clients worldwide. I like it because its intuitive interface, its unique characteristics and its ability to solve our key commercial problems have allowed us to improve the efficiency and relevance of our content.

What do you dislike most about this product?

Sometimes, technical updates can take time and present challenges related to compatibility and data migration.

What recommendations would you give to someone considering this product?

The software customization capacity improves customer experience by presenting relevant content and adapted to their needs and preferences. By the oque is a recommended and also safe soocuion

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Anjum M.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Best product for translation

Likeliness to Recommend

9 /10

What differentiates RWS Tridion from other similar products?

Tridion integrates well with various systems, such as marketing cloud and CRM systems.

What is your favorite aspect of this product?

Handling extensive content across various languages

What do you dislike most about this product?

The platform is complex and require expertise.

What recommendations would you give to someone considering this product?

Yes, we will recoomend this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dominic K.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates RWS Tridion from other similar products?

Key integration solutions for publishing web content

What is your favorite aspect of this product?

Powerful multi-lingual site management and organization

What do you dislike most about this product?

The publishing queue can easily get clogged, and it can be difficult to fully restart and get pending items published out

What recommendations would you give to someone considering this product?

yes absoulutely

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

RWS Tridion

What is RWS Tridion?

Company Details

Need Assistance?

RWS Tridion Ratings

83 Likeliness to Recommend

92 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love RWS Tridion?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

RWS Tridion Reviews

Rahul K.

Improve content administration to another level

Likeliness to Recommend

Pros

Anjum M.

Best product for translation

Likeliness to Recommend

Pros

Dominic K.

Fantastic product!

Likeliness to Recommend

Pros

Title

Feature Ratings

Web Publishing Capabilities

Translation Facilitation

Digital Asset Management

Content Security

Standard Templates

Content Repository

Analytics and Reporting

Content Workflow Management

Management Interface

E-Commerce Integration

Multi Channel Support

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features