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Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.1 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
5% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

85

Instant Messaging

84

Granular Access Management

84

Document Collaboration

84

Screen Sharing

84

Task Management

83

Integration With Productivity Tools

83

Notifications

83

Search

81

Cross Platform Support

81

Voice and Video Collaboration

77

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Data Integration

84

Quality of Features

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Andru B.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Simple software, a bit glitchy but useful still

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

The main thing that differentiates Salesforce Chatter from other products is the ability to email the software and it adds the comments to the case.

What is your favorite aspect of this product?

Text conversion from email to case notes. I also like the notifications sent to case owners via email.

What do you dislike most about this product?

I dislike the lack of consistent operation by the software. It's a bit glitchy and cuts out at random times.

What recommendations would you give to someone considering this product?

If you need a cheap and useful software, consider using Salesforce Chatter. It provides good notifications and consistent updates on cases when a user emails the software.

Pros

  • Effective Service
  • Caring
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Reliable
  • Under Delivered
  • Commodity Features

Desmond E.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Suitable Commercial Collaboration App.

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is a Limitless Collaboration Avenue, which is critical in content management and commercial communications. Also, Salesforce Chatter oversees the meetings which are online held.

What is your favorite aspect of this product?

Salesforce Chatter controls the sessions which we make when holding different meetings. Also, Salesforce Chatter allows several users under one subscription package. Lastly, Salesforce Chatter engages the collection of members and the staff.

What do you dislike most about this product?

For commercial communications, Salesforce Chatter has achieved so much, that we may not have attained it in any other scope. Also, Salesforce Chatter is eager for corrections, hence, maintaining the good work.

What recommendations would you give to someone considering this product?

Salesforce Chatter is exceedingly doing the incredible work for communication. Also, Salesforce Chatter creates an avenue suitable for all persons.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Marcy L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use and helpful to productivity.

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

Not familiar with other products

What is your favorite aspect of this product?

Email notification

What do you dislike most about this product?

There is nothing I really dislike

What recommendations would you give to someone considering this product?

It's a great tool

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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