What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Chatter Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Chatter.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Trustworthy
- Acts with Integrity
- Appreciates Incumbent Status
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Sharing Collaboration
Instant Messaging
Granular Access Management
Document Collaboration
Screen Sharing
Task Management
Integration With Productivity Tools
Notifications
Search
Cross Platform Support
Voice and Video Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Also Featured in...
Salesforce Chatter Reviews
Andru B.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2022
Simple software, a bit glitchy but useful still
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The main thing that differentiates Salesforce Chatter from other products is the ability to email the software and it adds the comments to the case.
What is your favorite aspect of this product?
Text conversion from email to case notes. I also like the notifications sent to case owners via email.
What do you dislike most about this product?
I dislike the lack of consistent operation by the software. It's a bit glitchy and cuts out at random times.
What recommendations would you give to someone considering this product?
If you need a cheap and useful software, consider using Salesforce Chatter. It provides good notifications and consistent updates on cases when a user emails the software.
Pros
- Effective Service
- Caring
- Helps Innovate
- Continually Improving Product
Cons
- Less Reliable
- Under Delivered
- Commodity Features
Desmond E.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2021
Suitable Commercial Collaboration App.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is a Limitless Collaboration Avenue, which is critical in content management and commercial communications. Also, Salesforce Chatter oversees the meetings which are online held.
What is your favorite aspect of this product?
Salesforce Chatter controls the sessions which we make when holding different meetings. Also, Salesforce Chatter allows several users under one subscription package. Lastly, Salesforce Chatter engages the collection of members and the staff.
What do you dislike most about this product?
For commercial communications, Salesforce Chatter has achieved so much, that we may not have attained it in any other scope. Also, Salesforce Chatter is eager for corrections, hence, maintaining the good work.
What recommendations would you give to someone considering this product?
Salesforce Chatter is exceedingly doing the incredible work for communication. Also, Salesforce Chatter creates an avenue suitable for all persons.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Marcy L.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted May 2021
Easy to use and helpful to productivity.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Not familiar with other products
What is your favorite aspect of this product?
Email notification
What do you dislike most about this product?
There is nothing I really dislike
What recommendations would you give to someone considering this product?
It's a great tool
Pros
- Saves Time
- Reliable
- Performance Enhancing
- Enables Productivity
