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Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative
4% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

85

Instant Messaging

84

Granular Access Management

84

Document Collaboration

84

Screen Sharing

84

Task Management

83

Integration With Productivity Tools

83

Notifications

83

Search

81

Cross Platform Support

81

Voice and Video Collaboration

77

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Data Integration

84

Quality of Features

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

April S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2020

Awesome addition to any company’s toolbox!

Likeliness to Recommend

8 /10

What differentiates Salesforce Chatter from other similar products?

The ability to have group chats is a huge benefit. The real time updates & the ability to have instant communication available make daily jobs a lot more efficient.

What is your favorite aspect of this product?

Being able to communicate with my team as a whole almost instantly!

What do you dislike most about this product?

The cosmetics are not my favorite. I don’t feel the chatter application is as appealing to the eye as it could be.

What recommendations would you give to someone considering this product?

Be sure that you have your end users setup in the system properly to ensure correct access.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ayush T.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Great Service.

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

It provide with ease of using as a social networking platform.

What is your favorite aspect of this product?

Can be used as Social network platform.

What do you dislike most about this product?

misses up with group calls.

What recommendations would you give to someone considering this product?

It provide great services and reliability with lot many features.

Pros

  • Helps Innovate
  • Respectful
  • Acts with Integrity
  • Security Protects

John H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Search engine disappoints - overall good product

Likeliness to Recommend

5 /10

What differentiates Salesforce Chatter from other similar products?

Their inability to correct the e-mail address glitch which requires users to edit out part of what is brought over - less than perfect search engine capabilities within SalesForce

What is your favorite aspect of this product?

recent Order search

What do you dislike most about this product?

Search Engine

What recommendations would you give to someone considering this product?

Be specific when entering searches

Pros

  • Reliable
  • Effective Service
  • Client Friendly Policies
  • Acts with Integrity

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