What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
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Since last award
97 Plan to Renew
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Since last award
81 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Trustworthy
- Acts with Integrity
- Appreciates Incumbent Status
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Sharing Collaboration
Instant Messaging
Granular Access Management
Document Collaboration
Screen Sharing
Task Management
Integration With Productivity Tools
Notifications
Search
Cross Platform Support
Voice and Video Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
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Salesforce Chatter Reviews
Albert R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2023
Advanced service features
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
This is a system to communicate with members of the work team that, based on the cloud, offers solutions for improvements in activities, allowing interactions where files can be exchanged and creating new work experiences that improve their planning process and much more, allowing grow the company thanks to its workers
What is your favorite aspect of this product?
I like that it allows the integration of external clients, it is one of its capabilities and it helps the possibilities of sales and negotiations have no limits, in addition the tool is quite secure, it allows the creation of both public and private work groups to help focus each professional in what helps you the most
What do you dislike most about this product?
It allows everyone to connect, I find it a great help, so nope, I see something negative about this system
What recommendations would you give to someone considering this product?
Helps teams communicate and grow constantly I have no criticisms or improvements
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Bethany I.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Consistent communication ensures team productivity
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
With the implementation of Chatter, we are in a better position internally; now, all employees use the tool daily, and there is constant, dynamic, and, most importantly, fruitful contact between departments and teams. Thanks to its compatibility with Trello, we have been able to take full advantage of Trello's functions, which has greatly benefited our project management.
What is your favorite aspect of this product?
Chatter is excellent for project and task management because it is intuitive and can be used with various applications beyond internal departmental chat. I can stay in touch with my team despite being in a different location, which allows me to improve coordination between our shared responsibilities and move projects forward without unnecessary hiccups. So far, we haven't had any problems with Chatter, and it's just what we needed to foster internal communication and collaboration. The built-in bot reminders and alerts are fantastic; they have helped me keep up with my daily tasks and ensure I remember everything necessary.
What do you dislike most about this product?
However, it's not the most accessible software; removing a user from the board is complicated, and its price may be out of reach for small to mid-sized organizations.
What recommendations would you give to someone considering this product?
Feel free to use this kind of communication if you want to keep the lines of communication open between your clients and the rest of the team working on the project. Furthermore, there are numerous applicable parts for Chatter. The system facilitates open lines of communication between divisions and raises everyone's awareness about everyone else's activities. Salesforce is a potent tool for success in a world where speed and detail are paramount.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Gustavo P.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jan 2023
Good tool, the best option in this price
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The easiest of implementation
What is your favorite aspect of this product?
is intuitive to use and adm
What do you dislike most about this product?
There's nothing that I dislike, it's a good tool overall
What recommendations would you give to someone considering this product?
great tool at great price
Pros
- Reliable
- Acts with Integrity
- Caring
- Saves Time
