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Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

7% Negative
4% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

85

Instant Messaging

84

Granular Access Management

84

Document Collaboration

84

Screen Sharing

84

Task Management

83

Integration With Productivity Tools

83

Notifications

83

Search

81

Cross Platform Support

81

Voice and Video Collaboration

77

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Data Integration

84

Quality of Features

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Clay L.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Intuitive and a very useful communication tool

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

The tool used by our organization for communications is called Salesforce Chatter. I can simply share files and data using Chatter, and we can link with the main group for brand-new training sessions. With the help of this technology, you may connect with your staff, consumers, and experts to make knowledgeable judgments.

What is your favorite aspect of this product?

Chatter is a fantastic and cutting-edge business social network that links staff members from throughout the entire organization to help care coordination, sales prospects, clearances, etc. The knowledge-sharing system is cutting edge, and it is CRM experience. Additionally, we have used it to share expertise among our engineers, consultants, managers, and users through articles. Our overall experience has been great and convenient.

What do you dislike most about this product?

There are various restrictions on how many users you may add to a single chatter group. Chatter's major drawback is that it doesn't entirely replace the various communication channels you now use. It is highly beneficial for specific situations, such as inquiries about accounts, notes on projects, or requests on sales opportunities. However, it won't take the place of any other communication methods you could currently be using.

What recommendations would you give to someone considering this product?

We can create the greatest sales plan by using this application, which allows each member to quickly communicate and share their company ideas. Its mobile application is well worth using because it gives me a real-time report on how my team members are currently working and makes it possible for me to keep track of their progress.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Charlie B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Chatter has made our internal chats effective.

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is a collaboration tool that may be used to approve expenditure statements and start support cases directly from the activities feed. It also integrates with business processes. A mobile application and document management capabilities are other important elements.

What is your favorite aspect of this product?

I really enjoy having brief conversations with my teammates about project-related issues and updating their inputs without having to worry about preserving it somewhere else. I find that keeping track of outstanding issues and conducting regular follow-up helps. The speedy export helped me to submit it to my management for follow-up or changes as well.

What do you dislike most about this product?

This is a fantastic tool, but if I had to pick one thing I didn't like about it, it would be the UI. It may occasionally be challenging to use because it is a little jumbled and unclear, but that's just me; my team appears to have no trouble doing so.

What recommendations would you give to someone considering this product?

Chatter has brought us together on a single platform where we can work together for the advancement of our company. It has given me access to incredible capabilities that make it simple for me to increase my business efforts and effectively involve my team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Doug L.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Unique features but takes time to adapt

Likeliness to Recommend

4 /10

What differentiates Salesforce Chatter from other similar products?

The look and feel is higher quality

What is your favorite aspect of this product?

The uniqueness of the display

What do you dislike most about this product?

Just unfamiliar with most features

What recommendations would you give to someone considering this product?

Might depend on company or regional preference but there may a learning curve if most of your team is unfamiliar with it

Pros

  • Continually Improving Product
  • Helps Innovate
  • Trustworthy
  • Inspires Innovation

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