What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Trustworthy
- Acts with Integrity
- Appreciates Incumbent Status
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Sharing Collaboration
Instant Messaging
Granular Access Management
Document Collaboration
Screen Sharing
Task Management
Integration With Productivity Tools
Notifications
Search
Cross Platform Support
Voice and Video Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
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Salesforce Chatter Reviews
Clay L.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Intuitive and a very useful communication tool
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The tool used by our organization for communications is called Salesforce Chatter. I can simply share files and data using Chatter, and we can link with the main group for brand-new training sessions. With the help of this technology, you may connect with your staff, consumers, and experts to make knowledgeable judgments.
What is your favorite aspect of this product?
Chatter is a fantastic and cutting-edge business social network that links staff members from throughout the entire organization to help care coordination, sales prospects, clearances, etc. The knowledge-sharing system is cutting edge, and it is CRM experience. Additionally, we have used it to share expertise among our engineers, consultants, managers, and users through articles. Our overall experience has been great and convenient.
What do you dislike most about this product?
There are various restrictions on how many users you may add to a single chatter group. Chatter's major drawback is that it doesn't entirely replace the various communication channels you now use. It is highly beneficial for specific situations, such as inquiries about accounts, notes on projects, or requests on sales opportunities. However, it won't take the place of any other communication methods you could currently be using.
What recommendations would you give to someone considering this product?
We can create the greatest sales plan by using this application, which allows each member to quickly communicate and share their company ideas. Its mobile application is well worth using because it gives me a real-time report on how my team members are currently working and makes it possible for me to keep track of their progress.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Charlie B.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Chatter has made our internal chats effective.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is a collaboration tool that may be used to approve expenditure statements and start support cases directly from the activities feed. It also integrates with business processes. A mobile application and document management capabilities are other important elements.
What is your favorite aspect of this product?
I really enjoy having brief conversations with my teammates about project-related issues and updating their inputs without having to worry about preserving it somewhere else. I find that keeping track of outstanding issues and conducting regular follow-up helps. The speedy export helped me to submit it to my management for follow-up or changes as well.
What do you dislike most about this product?
This is a fantastic tool, but if I had to pick one thing I didn't like about it, it would be the UI. It may occasionally be challenging to use because it is a little jumbled and unclear, but that's just me; my team appears to have no trouble doing so.
What recommendations would you give to someone considering this product?
Chatter has brought us together on a single platform where we can work together for the advancement of our company. It has given me access to incredible capabilities that make it simple for me to increase my business efforts and effectively involve my team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Doug L.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Unique features but takes time to adapt
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
The look and feel is higher quality
What is your favorite aspect of this product?
The uniqueness of the display
What do you dislike most about this product?
Just unfamiliar with most features
What recommendations would you give to someone considering this product?
Might depend on company or regional preference but there may a learning curve if most of your team is unfamiliar with it
Pros
- Continually Improving Product
- Helps Innovate
- Trustworthy
- Inspires Innovation