What is Salesforce Chatter?
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Trustworthy
- Acts with Integrity
- Appreciates Incumbent Status
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Sharing Collaboration
Instant Messaging
Granular Access Management
Document Collaboration
Screen Sharing
Task Management
Integration With Productivity Tools
Notifications
Search
Cross Platform Support
Voice and Video Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
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Salesforce Chatter Reviews
Caroline L.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
"Chatter is a good tool, I love it."
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It is different from other programs because it possesses a straightforward user interface and excellent compatibility with Salesforce.
What is your favorite aspect of this product?
The nicest part of using chatter to connect with coworkers is that you can leave notes in chatter for the next agent who needs information to utilize. It's great because you can talk to folks from other firms and read forums to find out what occurred in the case before. It also allows you to submit notes on clients who accidentally void their warranty, alerting the next agent to the fact that the guarantee has been nullified.
What do you dislike most about this product?
Unfortunately, I don't get alerted when someone replies to my topic on Chatter, so you might have to wait a little while for an answer. The place where it is discovered is the least useful aspect. Unless someone informed me, I wouldn't have realized it existed. Before a case is closed on Slack, I believe it should be mandatory to discuss its details in the channel's talk.
What recommendations would you give to someone considering this product?
Chatter is a great recommendation of mine because it is easy to pick up and utilize by everyone. Salesforce allows users to effortlessly communicate and tag others while discussing specific data.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Poulomi R.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
"Convenient collaboration tool. "
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
It is pricey, but it is an excellent software, which may be one of the distinguishing aspects between it and other applications in its class.
What is your favorite aspect of this product?
As a result, I am able to more effectively coordinate with my team members and complete our tasks more quickly.
What do you dislike most about this product?
If I had to pick something I didn't like about this product, it would be the user interface (UI), which is a bit complex and jumbled, making it hard to navigate at times, but everyone else on my team appears to be able to do so just fine.
What recommendations would you give to someone considering this product?
In addition to being functional in Salesforce AppExchange apps, the software is also easy to use for communicating for business purposes and is utilized to fulfill company needs, thus I would recommend it.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Nora O.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Best Collaboration Software
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Employee communication features makes it special. It is affordable too.
What is your favorite aspect of this product?
I have used Salesforce Chatter and I like that it affordable It makes collaboration easy It offers leading communication features
What do you dislike most about this product?
It is effective and flawless. No complaints.
What recommendations would you give to someone considering this product?
I recommend Salesforce Chatter because it is multipurpose - makes collaboration easy comes with powerful employee communication features.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
