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Salesforce Chatter Logo
Salesforce Chatter Logo
Salesforce.com Inc

Salesforce Chatter

8.1 /10
Category
Salesforce Chatter
8.1 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Business Instant Messaging - Midmarket category

Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
5% Neutral
89% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 84

File Sharing Collaboration

85

Instant Messaging

84

Granular Access Management

84

Document Collaboration

84

Screen Sharing

84

Task Management

83

Integration With Productivity Tools

83

Notifications

83

Search

81

Cross Platform Support

81

Voice and Video Collaboration

77

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Data Integration

84

Quality of Features

84

Ease of Customization

83

Ease of Implementation

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Vendor Support

80

Availability and Quality of Training

80

Salesforce Chatter Reviews

Caroline L.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Chatter is a good tool, I love it."

Likeliness to Recommend

5 /10

What differentiates Salesforce Chatter from other similar products?

It is different from other programs because it possesses a straightforward user interface and excellent compatibility with Salesforce.

What is your favorite aspect of this product?

The nicest part of using chatter to connect with coworkers is that you can leave notes in chatter for the next agent who needs information to utilize. It's great because you can talk to folks from other firms and read forums to find out what occurred in the case before. It also allows you to submit notes on clients who accidentally void their warranty, alerting the next agent to the fact that the guarantee has been nullified.

What do you dislike most about this product?

Unfortunately, I don't get alerted when someone replies to my topic on Chatter, so you might have to wait a little while for an answer. The place where it is discovered is the least useful aspect. Unless someone informed me, I wouldn't have realized it existed. Before a case is closed on Slack, I believe it should be mandatory to discuss its details in the channel's talk.

What recommendations would you give to someone considering this product?

Chatter is a great recommendation of mine because it is easy to pick up and utilize by everyone. Salesforce allows users to effortlessly communicate and tag others while discussing specific data.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Poulomi R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Convenient collaboration tool. "

Likeliness to Recommend

7 /10

What differentiates Salesforce Chatter from other similar products?

It is pricey, but it is an excellent software, which may be one of the distinguishing aspects between it and other applications in its class.

What is your favorite aspect of this product?

As a result, I am able to more effectively coordinate with my team members and complete our tasks more quickly.

What do you dislike most about this product?

If I had to pick something I didn't like about this product, it would be the user interface (UI), which is a bit complex and jumbled, making it hard to navigate at times, but everyone else on my team appears to be able to do so just fine.

What recommendations would you give to someone considering this product?

In addition to being functional in Salesforce AppExchange apps, the software is also easy to use for communicating for business purposes and is utilized to fulfill company needs, thus I would recommend it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Nora O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Best Collaboration Software

Likeliness to Recommend

9 /10

What differentiates Salesforce Chatter from other similar products?

Employee communication features makes it special. It is affordable too.

What is your favorite aspect of this product?

I have used Salesforce Chatter and I like that it affordable It makes collaboration easy It offers leading communication features

What do you dislike most about this product?

It is effective and flawless. No complaints.

What recommendations would you give to someone considering this product?

I recommend Salesforce Chatter because it is multipurpose - makes collaboration easy comes with powerful employee communication features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Most Popular Salesforce Chatter Comparisons

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