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Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

8.7 /10

CX Score

9.0 /10

54 Reviews Write a Review

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

97 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

2% Negative

1% Neutral

97% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 82

Low-Code Automation

Collaboration

Process Automation Templates

Customizable Performance Dashboards

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Permissions and Governance

BPMN Compliance

Process Library

Content Management

Vendor Capability Ratings

Average 81

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Salesforce Lightning Flow Reviews

Thandapani A.

Role: Information Technology
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Salesforce Lightning -Powerful Developer Landscape

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

The customization alternatives are extraordinary. I can add whatever modules I need and relate them together. Work processes consider mechanizing of numerous undertakings, including messages, field refreshes, and so on

What is your favorite aspect of this product?

The security highlights make it simple to realize who can perceive what.

What do you dislike most about this product?

Lists are hard to build Learning curve (not hard, just takes time)

What recommendations would you give to someone considering this product?

Lack of customization & screens are not Not visually appealing. Works, Improvement on these will make the product wholesome.

Pros

Continually Improving Product
Efficient Service
Effective Service
Caring

Latest Research

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Salesforce Lightning Flow Ratings

88 Likeliness to Recommend

2 Since last award

97 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Process Library A repository of documented processes which can be accessed for revision.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Salesforce Lightning Flow Reviews

Thandapani A.

Salesforce Lightning -Powerful Developer Landscape

Likeliness to Recommend

Pros

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Feature Ratings

Low-Code Automation

Collaboration

Process Automation Templates

Customizable Performance Dashboards

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Permissions and Governance

BPMN Compliance

Process Library

Content Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training