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Salesforce Flow Logo Award Winner Product Badge
Salesforce Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Flow

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Salesforce Flow
8.7 /10

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

2% Negative
1% Neutral
97% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 81

Collaboration

84

Low-Code Automation

84

Process Workflow Designer

83

Customizable Performance Dashboards

83

In-App Automated Workflows

83

Mobile Support

83

Process Automation Templates

82

Permissions and Governance

80

BPMN Compliance

80

Process Library

79

Process Simulation

79

Vendor Capability Ratings

Average 82

Quality of Features

85

Breadth of Features

84

Business Value Created

84

Ease of Customization

83

Usability and Intuitiveness

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

79

Availability and Quality of Training

79

Ease of Data Integration

79

Vendor Support

79

Salesforce Flow Reviews

Ashutosh K.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Effective for sales, easy to implement

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning Flow stands out because of its intuitive drag-and-drop interface, which makes building workflows and automations accessible even for non-technical users. Its deep integration with the Salesforce ecosystem allows for seamless automation of processes across sales, service, and marketing. Additionally, the ability to create guided visual flows for users enhances the overall customer and employee experience, something many competitors lack at the same level. And this make a major differentiates salesforce.

What is your favorite aspect of this product?

My one an only favorite thing about Salesforce Lightning Flow is how easy it is to use. The drag-and-drop feature means you don’t need to be a tech expert to create workflows. It’s perfect for saving time and effort, especially when you want to automate repetitive tasks and focus on more important work.

What do you dislike most about this product?

What I dislike most about Salesforce Lightning Flow is the vendor support. Sometimes it takes too long to get a response or solution for issues, especially when dealing with more complex problems. Better and faster support would make the experience much smoother.

What recommendations would you give to someone considering this product?

If you're thinking about using Salesforce Lightning Flow, I’d suggest exploring their training resources like Trailhead to get the hang of it. Also, make sure you have reliable vendor support because it can be really helpful for solving any issues. Start with simple workflows to get comfortable, and then gradually move on to more complex automations.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Sumit D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2025

Effective for data maintain and sales growth boost

Likeliness to Recommend

6 /10

What differentiates Salesforce Flow from other similar products?

Salesforce provides the best to best exeprience with user preferences. 1:- User Interface 2:- Customization 3:- Integration These three points makes salesforce differentiates from others.

What is your favorite aspect of this product?

Integratino is very easy and new user can easily roll on any new task or workflow at Salesforce. Most of the presets and workflows are very effective.

What do you dislike most about this product?

Customer service support and little bit priceing is higher then other software. Product should work on customer support. Else it's my first priority.

What recommendations would you give to someone considering this product?

It will be effective for business owners to autopilot their project needs and effective policies provided by Salesforce.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Julie P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Streamlining Processes with Visual Precision

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

While other workflow tools require extensive scripting or third-party integrations, Lightning Flow empowers developers with a visual canvas to design, automate, and deploy processes directly within the Salesforce ecosystem

What is your favorite aspect of this product?

Creating multi-step approval processes that integrate directly with Salesforce records becomes a breeze. I also appreciate the extensive library of pre-built components, which saves a lot of time when implementing standard workflows

What do you dislike most about this product?

Biggest drawback: While the visual builder is powerful, debugging can be a nightmare. If something doesn’t work as expected, tracing the issue in a complex flow requires a lot of trial and error

What recommendations would you give to someone considering this product?

Speaking from experience, this tool shines brightest when you use it for automating processes directly related to Salesforce data. Before jumping into implementation, clearly outline your process to avoid unnecessary complexity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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