What is SAP SuccessFactors HCM?
SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSAP SuccessFactors HCM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SAP SuccessFactors HCM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
Up
1
Since last award
95 Plan to Renew
Up
1
Since last award
77 Satisfaction of Cost Relative to Value
Up
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 76%
- Conflict Resolution:
- 82%
- Strategy & Innovation:
- 84%
- Service Experience:
- 85%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP SuccessFactors HCM?
Pros
- Performance Enhancing
- Respectful
- Enables Productivity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Self-Service Applicant Portal
Reporting and Analytics
Performance Management
Benefits Administration
Talent Management
Employee Record
Scheduling
Document Management (DMS) Capabilities
Compensation Planning & Forecasting
Leave Management
Position Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Also Featured in...
SAP SuccessFactors HCM Reviews
Tigran P.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2022
Great software, which is a little bit pricey
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
I only used SAP Success Factors, so it would be hard for me to compare it with similar products.
What is your favorite aspect of this product?
It has a really large set of features. It allows you to manage your team efficiently, set goals for your employees and then check the progress. It also gives you possibility to review your colleagues, your manager and employees who you manage.
What do you dislike most about this product?
It is not very user-friendly. Also, you might need really long time to learn the system, so if you are new to the product most probably you will struggle.Last but not least the software is slow by its nature so you might wait up to 30 seconds after you clicked on something.
What recommendations would you give to someone considering this product?
SAP Success Factors is a powerful software with a lot of features. It is a cloud based software and you can use it with both PC and mobile phone. However it is a very expensive software so if you are short on money I would really recommend you to take a look on another software.
Pros
- Reliable
- Unique Features
- Inspires Innovation
- Helps Innovate
Arshad S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Integrated, but lacks features
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
Highly integrated and complete solution
What is your favorite aspect of this product?
Performance and Goal Management functionality
What do you dislike most about this product?
Lack of complete features
What recommendations would you give to someone considering this product?
Consider enhancements
Pros
- Inspires Innovation
- Respectful
- Continually Improving Product
- Performance Enhancing
Cons
- Under Delivered
- Less Effective Service
- Less Reliable
Meir B.
- Role: Human Resources
- Industry: Shipping
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Practical database, all Features, no Flash
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
SAP SuccessFactors is used across our entire global organization. It is primarily used by the HR professionals like myself, and other business services. It is essentially a database of all employees, with all relevant information you could want to know. We also use it for storing documents related to employees and running reports. All data feeds into ADP Workforce Now, which we also use. These two programs talking to each other is very helpful.
What is your favorite aspect of this product?
Having fields for any kind of data you would need to store on an employee Very comprehensive reporting analytics Integrates and feeds into Payroll systems like ADP so you don't need to update two systems
What do you dislike most about this product?
Loading can be very long at times Would be nice to be able to rearrange the order that different data sets appear UI and visuals look a little bit dated
What recommendations would you give to someone considering this product?
SAP SuccessFactors is helpful when you need to regularly look up employees in your organization and see clear information about them, particularly when you have many employees. The data is much clearer than displayed in a payroll system like ADP or Paylocity. However, if you are a smaller company, it probably would not be necessary. Simply using ADP or a similar system for the same purpose should work fine.
Pros
- Reliable
- Continually Improving Product
- Enables Productivity
- Trustworthy
