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SAP SuccessFactors HCM Logo
SAP SuccessFactors HCM Logo
SAP

SAP SuccessFactors HCM

Composite Score
7.8 /10
CX Score
8.0 /10
Category
SAP SuccessFactors HCM
7.8 /10

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details


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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

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SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

Up 1
Since last award

77 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
76%
Conflict Resolution:
82%
Strategy & Innovation:
84%
Service Experience:
85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

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1% Negative
12% Neutral
87% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Enables Productivity
  • Security Protects

Feature Ratings

Average 81

Self-Service Applicant Portal​

92

Reporting and Analytics

92

Performance Management

85

Benefits Administration

84

Talent Management

84

Employee Record

83

Scheduling

83

Document Management (DMS) Capabilities

83

Compensation Planning & Forecasting

83

Leave Management

83

Position Management

83

Vendor Capability Ratings

Average 76

Breadth of Features

82

Ease of Implementation

79

Business Value Created

79

Quality of Features

77

Availability and Quality of Training

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

75

Ease of IT Administration

75

Usability and Intuitiveness

74

Vendor Support

74

Ease of Customization

73

SAP SuccessFactors HCM Reviews

Tigran P.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Great software, which is a little bit pricey

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I only used SAP Success Factors, so it would be hard for me to compare it with similar products.

What is your favorite aspect of this product?

It has a really large set of features. It allows you to manage your team efficiently, set goals for your employees and then check the progress. It also gives you possibility to review your colleagues, your manager and employees who you manage.

What do you dislike most about this product?

It is not very user-friendly. Also, you might need really long time to learn the system, so if you are new to the product most probably you will struggle.Last but not least the software is slow by its nature so you might wait up to 30 seconds after you clicked on something.

What recommendations would you give to someone considering this product?

SAP Success Factors is a powerful software with a lot of features. It is a cloud based software and you can use it with both PC and mobile phone. However it is a very expensive software so if you are short on money I would really recommend you to take a look on another software.

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Helps Innovate

Arshad S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Integrated, but lacks features

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Highly integrated and complete solution

What is your favorite aspect of this product?

Performance and Goal Management functionality

What do you dislike most about this product?

Lack of complete features

What recommendations would you give to someone considering this product?

Consider enhancements

Pros

  • Inspires Innovation
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Under Delivered
  • Less Effective Service
  • Less Reliable

Meir B.

  • Role: Human Resources
  • Industry: Shipping
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Practical database, all Features, no Flash

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors is used across our entire global organization. It is primarily used by the HR professionals like myself, and other business services. It is essentially a database of all employees, with all relevant information you could want to know. We also use it for storing documents related to employees and running reports. All data feeds into ADP Workforce Now, which we also use. These two programs talking to each other is very helpful.

What is your favorite aspect of this product?

Having fields for any kind of data you would need to store on an employee Very comprehensive reporting analytics Integrates and feeds into Payroll systems like ADP so you don't need to update two systems

What do you dislike most about this product?

Loading can be very long at times Would be nice to be able to rearrange the order that different data sets appear UI and visuals look a little bit dated

What recommendations would you give to someone considering this product?

SAP SuccessFactors is helpful when you need to regularly look up employees in your organization and see clear information about them, particularly when you have many employees. The data is much clearer than displayed in a payroll system like ADP or Paylocity. However, if you are a smaller company, it probably would not be necessary. Simply using ADP or a similar system for the same purpose should work fine.

Pros

  • Reliable
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Most Popular SAP SuccessFactors HCM Comparisons

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