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SAP

SAP SuccessFactors HCM

Composite Score

7.8 /10

CX Score

8.0 /10

71 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

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1 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

Up 1
Since last award

76 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 76%
Conflict Resolution:: 82%
Strategy & Innovation:: 84%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

12% Neutral

87% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Security Protects

Feature Ratings

Average 81

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Scheduling

Document Management (DMS) Capabilities

Compensation Planning & Forecasting

Leave Management

Position Management

Vendor Capability Ratings

Average 76

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Talent Management

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View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Andy W.

Role: Information Technology
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Awesome product for HR System

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Product reliability and great support from the technical support team.

What is your favorite aspect of this product?

Easy to use interface for users without much learning curve.

What do you dislike most about this product?

Probably the pricing need to be lower for business.

What recommendations would you give to someone considering this product?

Go for it. It's a great product and easy to implement.

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

Allan M.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great Talent and L&D Solution!

Likeliness to Recommend

8 /10

What differentiates SAP SuccessFactors HCM from other similar products?

The ability to integrate processes within a single system

What is your favorite aspect of this product?

Its web based, easy to use, reliable

What do you dislike most about this product?

The GUI could be stronger

What recommendations would you give to someone considering this product?

Ensure you get to know the tool and the solutions it brings before purchasing to make sure it meets your needs

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Jeffry S.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Price is higher and the implementation isn't easy

Likeliness to Recommend

6 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Is a good product but need more details, my implementation was very difficult but this software work

What is your favorite aspect of this product?

Have a Lot of applications to use.

What do you dislike most about this product?

Need to pay for everything

What recommendations would you give to someone considering this product?

You need to be specific with you implementation because they said that everything can be implemented but isn't that true. You need to pay or use another app to work with success factors.

Pros

Over Delivered
Performance Enhancing
Efficient Service
Respectful

Cons

Less Effective Service
Less Caring
Wastes Time

Latest Research

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

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Awards & Recognition

SAP SuccessFactors HCM Ratings

85 Likeliness to Recommend

Up 1 Since last award

95 Plan to Renew

Up 1 Since last award

76 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Document Management (DMS) Capabilities Enable various options of document imaging, form population, document generation, and other advanced administrative document management options.

Compensation Planning & Forecasting Ability to facilitate compensation reviews and planning. Forecasts workforce demand for headcount and budgeting purposes.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Management

SAP SuccessFactors HCM Reviews

Andy W.

Awesome product for HR System

Likeliness to Recommend

Pros

Allan M.

Great Talent and L&D Solution!

Likeliness to Recommend

Pros

Jeffry S.

Price is higher and the implementation isn't easy

Likeliness to Recommend

Pros

Cons

Most Popular SAP SuccessFactors HCM Comparisons

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Title

Up 1
Since last award

Up 1
Since last award

Up 1
Since last award

Feature Ratings

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Scheduling

Document Management (DMS) Capabilities

Compensation Planning & Forecasting

Leave Management

Position Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization