What is SAP SuccessFactors HCM?
SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSAP SuccessFactors HCM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SAP SuccessFactors HCM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
3
Since last award
94 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP SuccessFactors HCM?
Pros
- Performance Enhancing
- Respectful
- Enables Productivity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Talent Management
Performance Management
Employee Record
Position Management
Benefits Administration
Talent Acquisition
Payroll Administration
Learning and Development
Time and Attendance
Workforce Planning
Compensation Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Also Featured in...
SAP SuccessFactors HCM Reviews
Jeffry S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Price is higher and the implementation isn't easy
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
Is a good product but need more details, my implementation was very difficult but this software work
What is your favorite aspect of this product?
Have a Lot of applications to use.
What do you dislike most about this product?
Need to pay for everything
What recommendations would you give to someone considering this product?
You need to be specific with you implementation because they said that everything can be implemented but isn't that true. You need to pay or use another app to work with success factors.
Pros
- Over Delivered
- Performance Enhancing
- Efficient Service
- Respectful
Cons
- Less Effective Service
- Less Caring
- Wastes Time
Albano G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Best Talent & Performance solution in the market
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
I consider that key factors that differentiate Successfactors from other solutions are: -A very good Talent and Performance solution.Very advanced functionally and technologically -A great user experience. Applications are easy to use and very intuitive. -A very complete solution that covers all HCM processes. End to End processes.
What is your favorite aspect of this product?
The goal & performance management process. It´s very flexible and visual. Easy to configure and use.
What do you dislike most about this product?
The internal integrations. SuccessFactors is composed of different solutions that sap has acquired over time. Even the user experience is good, the integration between the HCM solutions is not very complete. The BBDD duplicates part of the Employee Data and security.
What recommendations would you give to someone considering this product?
Analyze well the business needs. Compare well the requirements with the SuccessFactores process and features. It´s recommended a detailed assessment. The SuccessFactors processes are quite standard and sometimes are difficult to adapt to the client process. Involve an expert in the initial phase to have a good understanding of the solution to support the decision.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Cons
- Vendor's Interest First
- Vendor Friendly Policies
- Under Delivered
Andru B.
- Role: Operations
- Industry: Banking
- Involvement: Initial Implementation
Submitted Dec 2021
Great product, incredibly convenient and efficient
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
What probably differentiates SuccessFactors from similar products is the user interface and how well it can be customized to the user's needs. It also offers a much broader file integration system to accept multiple formats for files and data versus competition that generally limits the users to limited Excel file types.
What is your favorite aspect of this product?
My favorite aspect has to be the ease of access in the user interface. The software is made to make it clear for any new or experienced user to find what they're looking for quickly and easily.
What do you dislike most about this product?
The only thing I dislike about the product was the fact that it required alot of regular maintenance as the software gets updates pretty regularly. But even with that, the web-based software was rarely unavailable for use.
What recommendations would you give to someone considering this product?
I would recommend this product, but make sure you know what data parameters you're going to want to research data by ahead of time. They can customize the user interface but it saves a lot of time for the company and the users when stuff is pre-built into templates for use by SuccessFactors.
Pros
- Reliable
- Efficient Service
- Respectful
- Fair
Cons
- Under Delivered
