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SAP

SAP SuccessFactors HCM

Composite Score

7.8 /10

CX Score

8.0 /10

71 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

Filter By

1 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

Up 1
Since last award

77 Satisfaction of Cost Relative to Value

Up 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 76%
Conflict Resolution:: 82%
Strategy & Innovation:: 84%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

12% Neutral

87% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Security Protects

Feature Ratings

Average 81

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Scheduling

Document Management (DMS) Capabilities

Compensation Planning & Forecasting

Leave Management

Position Management

Vendor Capability Ratings

Average 76

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Talent Management

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View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Albano G.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Best Talent & Performance solution in the market

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I consider that key factors that differentiate Successfactors from other solutions are: -A very good Talent and Performance solution.Very advanced functionally and technologically -A great user experience. Applications are easy to use and very intuitive. -A very complete solution that covers all HCM processes. End to End processes.

What is your favorite aspect of this product?

The goal & performance management process. It´s very flexible and visual. Easy to configure and use.

What do you dislike most about this product?

The internal integrations. SuccessFactors is composed of different solutions that sap has acquired over time. Even the user experience is good, the integration between the HCM solutions is not very complete. The BBDD duplicates part of the Employee Data and security.

What recommendations would you give to someone considering this product?

Analyze well the business needs. Compare well the requirements with the SuccessFactores process and features. It´s recommended a detailed assessment. The SuccessFactors processes are quite standard and sometimes are difficult to adapt to the client process. Involve an expert in the initial phase to have a good understanding of the solution to support the decision.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Cons

Vendor's Interest First
Vendor Friendly Policies
Under Delivered

Role: Human Resources
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2021

It is a very well integrated product.

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Unique Features
Security Protects
Helps Innovate

Cons

Under Delivered
Less Inspiring
Vendor's Interest First

Andru B.

Role: Operations
Industry: Banking
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product, incredibly convenient and efficient

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

What probably differentiates SuccessFactors from similar products is the user interface and how well it can be customized to the user's needs. It also offers a much broader file integration system to accept multiple formats for files and data versus competition that generally limits the users to limited Excel file types.

What is your favorite aspect of this product?

My favorite aspect has to be the ease of access in the user interface. The software is made to make it clear for any new or experienced user to find what they're looking for quickly and easily.

What do you dislike most about this product?

The only thing I dislike about the product was the fact that it required alot of regular maintenance as the software gets updates pretty regularly. But even with that, the web-based software was rarely unavailable for use.

What recommendations would you give to someone considering this product?

I would recommend this product, but make sure you know what data parameters you're going to want to research data by ahead of time. They can customize the user interface but it saves a lot of time for the company and the users when stuff is pre-built into templates for use by SuccessFactors.

Pros

Reliable
Efficient Service
Respectful
Fair

Cons

Under Delivered

Latest Research

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

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Awards & Recognition

SAP SuccessFactors HCM Ratings

85 Likeliness to Recommend

Up 1 Since last award

95 Plan to Renew

Up 1 Since last award

77 Satisfaction of Cost Relative to Value

Up 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Document Management (DMS) Capabilities Enable various options of document imaging, form population, document generation, and other advanced administrative document management options.

Compensation Planning & Forecasting Ability to facilitate compensation reviews and planning. Forecasts workforce demand for headcount and budgeting purposes.

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Management

SAP SuccessFactors HCM Reviews

Albano G.

Best Talent & Performance solution in the market

Likeliness to Recommend

Pros

Cons

It is a very well integrated product.

Likeliness to Recommend

Pros

Cons

Andru B.

Great product, incredibly convenient and efficient

Likeliness to Recommend

Pros

Cons

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Title

Up 1
Since last award

Up 1
Since last award

Up 2
Since last award

Feature Ratings

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Scheduling

Document Management (DMS) Capabilities

Compensation Planning & Forecasting

Leave Management

Position Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization