What is SAP SuccessFactors HCM?
SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 94%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP SuccessFactors HCM?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Job Board Integration
HRIS Integration
Analytics and Reporting
Systems Integration
Skills Testing
Templated Communications
Privacy, Security, and Regulatory Compliance
Onboarding Document Management
Candidate Pipeline Management
Pre-Boarding
Requisitions
Vendor Capability Ratings
Business Value Created
Breadth of Features
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Also Featured in...
Human Capital Management - Enterprise
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Internal Talent Marketplace
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Talent Management
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SAP SuccessFactors HCM Reviews
Sandeep S.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2025
Highly Satisfied with Performance and Usability
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
SAP SuccessFactors HCM differentiates itself from other Human Capital Management (HCM) solutions primarily through its cloud-based, comprehensive, and globally adaptable approach. Unlike many traditional HCM systems, which focus only on administrative HR functions, SuccessFactors is designed to support the entire employee lifecycle—from recruitment and onboarding to learning, performance management, succession planning, and workforce analytics. Analytics & AI – provides workforce insights beyond transactional HR.Cloud-based – unlike many traditional systems, it runs fully on the cloud.
What is your favorite aspect of this product?
“My favorite aspect of SAP SuccessFactors HCM is its comprehensive coverage of the entire employee lifecycle in a single, integrated platform. It not only manages core HR and payroll but also supports talent management, learning, and performance, making it a complete solution.Additionally, its cloud-based nature allows organizations to benefit from regular updates, scalability, and reduced IT dependency, while the global localization features make it adaptable to diverse legal and cultural contexts. The inclusion of employee self-service tools and mobile accessibility further enhances user experience, promoting higher engagement.
What do you dislike most about this product?
One of the main limitations of SAP SuccessFactors HCM is its complexity in customization. While the system offers a wide range of standardized features, making deep or highly specific modifications can be challenging and often requires external consultants, which increases cost and effort. Another drawback is its reporting and analytics flexibility. Although it provides strong standard analytics, creating very detailed, customized reports may not always be straightforward for non-technical users. Additionally, some organizations find the licensing and subscription costs to be relatively high compared to other solutions,
What recommendations would you give to someone considering this product?
For someone considering SAP SuccessFactors HCM, it is recommended to first clearly assess organizational needs and identify which modules are most relevant, since the platform is modular and can be implemented step by step. Organizations should also plan for adequate training and change management, as the system’s wide range of features may seem complex initially for HR teams and employees.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ajay S.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2025
Great product for your HCM needs
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
SAP successfactors its focus is not only on core HR functions payroll, time.attendance, employee records but also on talent management, acquisition and employee experience.
What is your favorite aspect of this product?
Integration of talent intelligence with core HR is a great aspect of this product.
What do you dislike most about this product?
biggest dislike is user experience consistency.
What recommendations would you give to someone considering this product?
define clear business goals and success metrics up front.
Pros
- Performance Enhancing
- Trustworthy
- Transparent
- Respectful
Jeykaran B.
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2025
The best HRIS that can serve any business use case
Likeliness to Recommend
What differentiates SAP SuccessFactors HCM from other similar products?
Its robust framework
What is your favorite aspect of this product?
Reliability
What do you dislike most about this product?
Complexity in configurations
What recommendations would you give to someone considering this product?
Success Factors is best suited for large or complex organizations
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
