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SAP

SAP SuccessFactors HCM

Composite Score

7.8 /10

CX Score

8.1 /10

73 Reviews Write a Review

What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Human Capital Management - Enterprise category

Filter By

Strategy and Innovation
Product Impact

Latest Award, 2025

1 Top Rated Capabilities

10 Top Rated Features

2024

Product Impact

2024

1 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

Up 1
Since last award

79 Satisfaction of Cost Relative to Value

Up 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 79%
Conflict Resolution:: 84%
Strategy & Innovation:: 86%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

1% Negative

11% Neutral

88% Positive

Pros

Performance Enhancing
Respectful
Enables Productivity
Security Protects

Feature Ratings

Average 81

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Position Management

Payroll Administration

Talent Acquisition

Scheduling

Document Management (DMS) Capabilities

Vendor Capability Ratings

Average 76

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Talent Management

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View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Nikhil V.

Role: Human Resources
Industry: Consulting
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use and easy to understand

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Its easy to use and very user freindly

What is your favorite aspect of this product?

Its user interface

What do you dislike most about this product?

Not find anything yet

What recommendations would you give to someone considering this product?

Must recommend this produst just because its easy to use

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Pappu S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Comprehensive HCM with powerful features

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

One of the major differentiators is its high level of localization and regulatory compliance, catering to multinational companies with industry-specific labor regulations. Its intelligent employee experience, learning management system ,and succession planning capabilities distinguish it from basic HR software. SuccessFactors also integrates with SAP's overall ecosystem seamlessly, offering an end to end solution to companies that are already implementing SAP ERP.

What is your favorite aspect of this product?

My favorite aspect of SAP SuccessFactors is its AI-driven talent management and deep analytics

What do you dislike most about this product?

It's UI can feel outdated

What recommendations would you give to someone considering this product?

If you are considering SAP SuccessFactors, I suggest that you test your company's scalability requirements and see how it fits into your compliance needs. Leverage its AI-powered insights and talent management capabilities to enhance decision-making, and look into investing in training to surmount its learning curve. Finally, test its integration with your current systems, particularly if you already have other SAP products.

Pros

Trustworthy
Unique Features
Efficient Service
Respectful

Tanvi S.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Wonderful Product

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SAP SuccessFactors HCM stands out with its integration with other SAP systems, cloud-based platform, and a wide range of HR tools, making it ideal for large businesses.

What is your favorite aspect of this product?

My favorite aspect of SAP SuccessFactors HCM is its ability to integrate seamlessly with other SAP systems, providing a smooth and efficient HR management experience across different business functions.

What do you dislike most about this product?

The complexity of the interface can be overwhelming for new users

What recommendations would you give to someone considering this product?

I will recommend thoroughly exploring its features and investing time in training to fully understand its capabilities, as it can be complex but very powerful once mastered

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

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Awards & Recognition

SAP SuccessFactors HCM Ratings

86 Likeliness to Recommend

Up 1 Since last award

96 Plan to Renew

Up 1 Since last award

79 Satisfaction of Cost Relative to Value

Up 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Document Management (DMS) Capabilities Enable various options of document imaging, form population, document generation, and other advanced administrative document management options.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Talent Management

SAP SuccessFactors HCM Reviews

Nikhil V.

Easy to use and easy to understand

Likeliness to Recommend

Pros

Pappu S.

Comprehensive HCM with powerful features

Likeliness to Recommend

Pros

Tanvi S.

Wonderful Product

Likeliness to Recommend

Pros

Most Popular SAP SuccessFactors HCM Comparisons

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Title

Up 1
Since last award

Up 1
Since last award

Up 2
Since last award

Feature Ratings

Self-Service Applicant Portal

Reporting and Analytics

Performance Management

Benefits Administration

Talent Management

Employee Record

Position Management

Payroll Administration

Talent Acquisition

Scheduling

Document Management (DMS) Capabilities

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization