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Scribd

Scribd

Composite Score
7.1 /10
CX Score
6.7 /10
Category
Scribd
7.1 /10

What is Scribd?

Scribd is a digital document library, with over 170M documents and counting. Find and upload text on every topic and niche — all for one monthly subscription.

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Scribd Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Scribd?

20% Negative
0% Neutral
80% Positive

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Helps Innovate

Feature Ratings

Average 82

Vendor Capability Ratings

Average 80

Scribd Reviews

Sarwat F.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Useful product!

Likeliness to Recommend

10 /10

What differentiates Scribd from other similar products?

It contains almost all the soft copies of books one can ever imagine. It is easy to navigate through pages.

What is your favorite aspect of this product?

The books can be externally downloaded.

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Please go for it if you are working with the Edtech or education management industry. It is a very handy and useful tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Israel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Access to a wide variety of content.

Likeliness to Recommend

9 /10

What differentiates Scribd from other similar products?

You can read or listen to content wherever you go thanks to its availability on a variety of platforms, including web browsers, Kindle Fire devices, and mobile apps for iOS and Android. You can smoothly start up where you left off thanks to the ability to synchronize your reading and listening progress across many devices.

What is your favorite aspect of this product?

I enjoy Scribd because it has a wide range of content for different interests and requirements, including textbooks, academic articles, biographies, novels, and other types of topics.

What do you dislike most about this product?

While books can be downloaded for offline reading, an Internet connection is necessary for searches and initial content access.

What recommendations would you give to someone considering this product?

I suggest using Scribd because it is an easy-to-use app and website with sophisticated search tools and intuitive navigation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katrina M.

  • Role: Human Resources
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Does not disappoint! Easy to maneuver.

Likeliness to Recommend

10 /10

What differentiates Scribd from other similar products?

Ease of use!

What is your favorite aspect of this product?

The options for learning are endless

What do you dislike most about this product?

It was slow to load at times

What recommendations would you give to someone considering this product?

Highly worth it and easy!!

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Helps Innovate

Cons

  • Less Respectful
  • Charges for Enhancements
  • Less Reliable
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