
What is Scribd?
Scribd is a digital document library, with over 170M documents and counting. Find and upload text on every topic and niche — all for one monthly subscription.
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Get AssistanceScribd Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 88%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Scribd?
Pros
- Fair
- Altruistic
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
System Security
System Functionality
Analytics and Reporting
Integration Capability
Process Automation
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Scribd Reviews
Nathalia E.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2025
Incredible Learning Features
Likeliness to Recommend
What differentiates Scribd from other similar products?
The credibility of this app in terms of price and operations The validity of this platform in setting new learning goals
What is your favorite aspect of this product?
The credibility of the vendor and the learning process The effectiveness in communicating with vendor
What do you dislike most about this product?
The platform has all needed capacity
What recommendations would you give to someone considering this product?
Yes, I fully support
Pros
- Performance Enhancing
- Unique Features
- Caring
- Acts with Integrity
Sarwat F.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2024
Useful product!
Likeliness to Recommend
What differentiates Scribd from other similar products?
It contains almost all the soft copies of books one can ever imagine. It is easy to navigate through pages.
What is your favorite aspect of this product?
The books can be externally downloaded.
What do you dislike most about this product?
There is nothing I dislike about this product.
What recommendations would you give to someone considering this product?
Please go for it if you are working with the Edtech or education management industry. It is a very handy and useful tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Katrina M.
- Role: Human Resources
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Does not disappoint! Easy to maneuver.
Likeliness to Recommend
What differentiates Scribd from other similar products?
Ease of use!
What is your favorite aspect of this product?
The options for learning are endless
What do you dislike most about this product?
It was slow to load at times
What recommendations would you give to someone considering this product?
Highly worth it and easy!!
Pros
- Trustworthy
- Fair
- Altruistic
- Helps Innovate
Cons
- Less Respectful
- Charges for Enhancements
- Less Reliable