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Scribd

Scribd

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Scribd
7.9 /10

What is Scribd?

Scribd is a digital document library, with over 170M documents and counting. Find and upload text on every topic and niche — all for one monthly subscription.

Company Details


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Scribd Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
87%
Conflict Resolution:
96%
Strategy & Innovation:
88%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Scribd?

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11% Negative
0% Neutral
89% Positive

Pros

  • Fair
  • Altruistic
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 83

System Security

84

System Functionality

84

Analytics and Reporting

83

Integration Capability

82

Process Automation

79

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Ease of IT Administration

83

Breadth of Features

82

Ease of Data Integration

80

Usability and Intuitiveness

80

Quality of Features

80

Business Value Created

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

76

Ease of Customization

76

Vendor Support

76

Scribd Reviews

Nathalia E.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Incredible Learning Features

Likeliness to Recommend

9 /10

What differentiates Scribd from other similar products?

The credibility of this app in terms of price and operations The validity of this platform in setting new learning goals

What is your favorite aspect of this product?

The credibility of the vendor and the learning process The effectiveness in communicating with vendor

What do you dislike most about this product?

The platform has all needed capacity

What recommendations would you give to someone considering this product?

Yes, I fully support

Pros

  • Performance Enhancing
  • Unique Features
  • Caring
  • Acts with Integrity

Sarwat F.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Useful product!

Likeliness to Recommend

10 /10

What differentiates Scribd from other similar products?

It contains almost all the soft copies of books one can ever imagine. It is easy to navigate through pages.

What is your favorite aspect of this product?

The books can be externally downloaded.

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Please go for it if you are working with the Edtech or education management industry. It is a very handy and useful tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katrina M.

  • Role: Human Resources
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Does not disappoint! Easy to maneuver.

Likeliness to Recommend

10 /10

What differentiates Scribd from other similar products?

Ease of use!

What is your favorite aspect of this product?

The options for learning are endless

What do you dislike most about this product?

It was slow to load at times

What recommendations would you give to someone considering this product?

Highly worth it and easy!!

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Helps Innovate

Cons

  • Less Respectful
  • Charges for Enhancements
  • Less Reliable
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