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Scribd

Scribd

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Scribd
7.7 /10

What is Scribd?

Scribd is a digital document library, with over 170M documents and counting. Find and upload text on every topic and niche — all for one monthly subscription.

Company Details


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Scribd Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
83%
Conflict Resolution:
94%
Strategy & Innovation:
84%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Scribd?

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13% Negative
0% Neutral
87% Positive

Pros

  • Fair
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 81

System Security

83

System Functionality

82

Analytics and Reporting

80

Integration Capability

80

Process Automation

79

Vendor Capability Ratings

Average 77

Ease of IT Administration

82

Breadth of Features

80

Ease of Implementation

78

Ease of Data Integration

78

Business Value Created

78

Usability and Intuitiveness

77

Quality of Features

77

Availability and Quality of Training

73

Vendor Support

73

Product Strategy and Rate of Improvement

73

Ease of Customization

72

Scribd Reviews

Pulkit M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very versatile and easy to use tool.

Likeliness to Recommend

8 /10

What differentiates Scribd from other similar products?

The best thing about Scribd is it has a large collection of ebooks, magazines, digital content, articles... in thousands of different domains, which differentiates it.

What is your favorite aspect of this product?

Scribd lets you listen to, read, or access any of its digital books, audiobooks, magazines.

What do you dislike most about this product?

I don't think there is anything to dislike.

What recommendations would you give to someone considering this product?

Scribd never disappoints when we talk about fulfilling the customer's needs, preferences, and expectations

Pros

  • Continually Improving Product
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Almas S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2025

Popular platform for accessing digital content

Likeliness to Recommend

10 /10

What differentiates Scribd from other similar products?

offers acces to a vast collection of books. We can access content from anywhere

What is your favorite aspect of this product?

New users can try free before committing to a subscription

What do you dislike most about this product?

Nothing id there

What recommendations would you give to someone considering this product?

Great plateform for books readers

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Victory E.

  • Role: Student Academic
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Efficient, effective and inspiring.

Likeliness to Recommend

8 /10

What differentiates Scribd from other similar products?

It's clients satisfaction It's availability at all time It makes reading and project research fun to handle.

What is your favorite aspect of this product?

Easy to operate and less expensive.

What do you dislike most about this product?

Sometimes, delay in procession, probably network challenges.

What recommendations would you give to someone considering this product?

Kindly go ahead with Scribd products, it's easy to use and, intuitively blossoming.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Charges for Enhancements
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