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Scribd

Scribd

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Scribd
7.7 /10

What is Scribd?

Scribd is a digital document library, with over 170M documents and counting. Find and upload text on every topic and niche — all for one monthly subscription.

Company Details


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Scribd Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
83%
Conflict Resolution:
94%
Strategy & Innovation:
84%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Scribd?

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13% Negative
0% Neutral
87% Positive

Pros

  • Fair
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 81

System Security

83

System Functionality

82

Analytics and Reporting

80

Integration Capability

80

Process Automation

79

Vendor Capability Ratings

Average 77

Ease of IT Administration

82

Breadth of Features

80

Ease of Implementation

78

Ease of Data Integration

78

Business Value Created

78

Usability and Intuitiveness

77

Quality of Features

77

Availability and Quality of Training

73

Vendor Support

73

Product Strategy and Rate of Improvement

73

Ease of Customization

72

Scribd Reviews

Edobor M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Scribd is effective,mind blowing and fantastic .

Likeliness to Recommend

8 /10

What differentiates Scribd from other similar products?

The general subscription means The offline usage The nature of being less expensive

What is your favorite aspect of this product?

The offline reading aspect, making it easier for her clients to navigate through, even in fluctuating network environments.

What do you dislike most about this product?

Not stating any dislike for the time in use so far

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Trustworthy
  • Effective Service
  • Inspires Innovation
  • Saves Time

Cons

  • Less Performance Enhancing
  • Vendor's Interest First

Amira E.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Great library, but room for feature improvements.

Likeliness to Recommend

9 /10

What differentiates Scribd from other similar products?

its extensive library of ebooks, audiobooks, and documents, all available for a single subscription fee

What is your favorite aspect of this product?

its vast and diverse library, offering access to ebooks, audiobooks, and other content all in one subscription

What do you dislike most about this product?

occasional limitations on accessing certain content,

What recommendations would you give to someone considering this product?

anyone looking for an effective way to access a wide variety of books, audiobooks, and other content.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

David A.

  • Role: Student Academic
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Brilliant product

Likeliness to Recommend

10 /10

What differentiates Scribd from other similar products?

Easily usable

What is your favorite aspect of this product?

Thecuser interface

What do you dislike most about this product?

It's laggy sometimes

What recommendations would you give to someone considering this product?

If they want something easy to use, they should go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
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