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Scribd

Scribd

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Scribd
7.9 /10

What is Scribd?

Scribd is a digital document library, with over 170M documents and counting. Find and upload text on every topic and niche — all for one monthly subscription.

Company Details


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Scribd Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
87%
Conflict Resolution:
96%
Strategy & Innovation:
88%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Scribd?

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11% Negative
0% Neutral
89% Positive

Pros

  • Fair
  • Altruistic
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 83

System Security

84

System Functionality

84

Analytics and Reporting

83

Integration Capability

82

Process Automation

79

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Ease of IT Administration

83

Breadth of Features

82

Ease of Data Integration

80

Usability and Intuitiveness

80

Quality of Features

80

Business Value Created

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

76

Ease of Customization

76

Vendor Support

76

Scribd Reviews

Israel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Access to a wide variety of content.

Likeliness to Recommend

9 /10

What differentiates Scribd from other similar products?

You can read or listen to content wherever you go thanks to its availability on a variety of platforms, including web browsers, Kindle Fire devices, and mobile apps for iOS and Android. You can smoothly start up where you left off thanks to the ability to synchronize your reading and listening progress across many devices.

What is your favorite aspect of this product?

I enjoy Scribd because it has a wide range of content for different interests and requirements, including textbooks, academic articles, biographies, novels, and other types of topics.

What do you dislike most about this product?

While books can be downloaded for offline reading, an Internet connection is necessary for searches and initial content access.

What recommendations would you give to someone considering this product?

I suggest using Scribd because it is an easy-to-use app and website with sophisticated search tools and intuitive navigation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pulkit M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very versatile and easy to use tool.

Likeliness to Recommend

8 /10

What differentiates Scribd from other similar products?

The best thing about Scribd is it has a large collection of ebooks, magazines, digital content, articles... in thousands of different domains, which differentiates it.

What is your favorite aspect of this product?

Scribd lets you listen to, read, or access any of its digital books, audiobooks, magazines.

What do you dislike most about this product?

I don't think there is anything to dislike.

What recommendations would you give to someone considering this product?

Scribd never disappoints when we talk about fulfilling the customer's needs, preferences, and expectations

Pros

  • Continually Improving Product
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Almas S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2025

Popular platform for accessing digital content

Likeliness to Recommend

10 /10

What differentiates Scribd from other similar products?

offers acces to a vast collection of books. We can access content from anywhere

What is your favorite aspect of this product?

New users can try free before committing to a subscription

What do you dislike most about this product?

Nothing id there

What recommendations would you give to someone considering this product?

Great plateform for books readers

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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