What is ServiceNow App Engine?
The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
98 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow App Engine?
Pros
- Inspires Innovation
- Reliable
- Helps Innovate
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Low-Code Automation
Content Management
Collaboration
Process Automation Templates
BPMN Compliance
In-App Automated Workflows
Process Workflow Designer
Permissions and Governance
Real-time Process Analysis
Customizable Performance Dashboards
Process Simulation
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
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ServiceNow App Engine Reviews
João G.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Dec 2023
A good solution for the use of low code.
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
App Engine excels due to its robust integration capabilities, scalability, and extensive workflow automation, setting it apart from other comparable products.
What is your favorite aspect of this product?
its robust integration capabilities, scalability, and extensive workflow automation, setting it apart from other comparable products.
What do you dislike most about this product?
Complexity in customization and a steeper learning curve can be drawbacks of ServiceNow App Engine.
What recommendations would you give to someone considering this product?
investing in comprehensive documentation and support resources can contribute to overall product success.
Pros
- Inspires Innovation
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Wastes Time
- Commodity Features
- Less Effective Service
Vijay M.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
All tools of Talent Acquisition under one roof
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
Good streamline workflows, crafting custom application for betterment and also the flexibility of servicenow app engine is very good, and most important thing which I like most and I think which stand out is that the user experience with servicenow app engine, user friendly approach has translated into the swift adoption process and making our talent acquisition operations very efficient. It has all our talent acquisition tools and feels like all the tools are in the under same roof which makes my work very easy and help me with the decision making process as well as increased my efficiency.
What is your favorite aspect of this product?
Well I like many of things and unique features and create custom application and effortlessly integrated with existing system. Servicenow app engine stands out for its adaptability, user-friendly interface, creation of a unified ecosystem, workflow automation, integration capabilities, and robust analytics like that all of which contribute significantly to enhancing the efficiency and effectiveness of talent acquisition processes. The platform's automation prowess adds a layer of efficiency to our processes, streamlining workflows and reducing manual effort. Its seamless integration with HR systems ensures a constant flow of accurately.
What do you dislike most about this product?
Servicenow app engine can feel like exploring a vast landscape of powerful features, and admittedly, the initial learning curve may pose a challenge, especially for users less accustomed to intricate platforms. Getting the hang of customization and workflow automation takes time but is an investment with long-term payoffs. In terms of the unified ecosystem, while it streamlines various tools, the degree of integration can vary. I have find certain integrations demand extra effort or customization for seamless collaboration.
What recommendations would you give to someone considering this product?
My advice will be go for it.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Cons
- Security Frustrates
Dhruv B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
Best Overall Business Operation Solution
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
I find it simple to create tickets, distribute them to team members, and monitor their development. It has aided us in providing better customer service and swifter problem-solving. We have greatly increased our efficiency thanks to ServiceNow. Many tasks that used to take up a lot of our time, such as creating and assigning tickets, are now automated by the program. This has helped us increase production and concentrate on more in-depth research.
What is your favorite aspect of this product?
As long as ServiceNow is configured properly, it is quick and trouble-free. The user interface is clear and uncomplicated. In contrast to earlier software, the learning curve is almost nonexistent.
What do you dislike most about this product?
It's possible for jobs to contain subtasks that are buried so deeply that they are initially overlooked. I wish the software's layering system was more user-friendly.
What recommendations would you give to someone considering this product?
IT service management, human resources, and customer service are all covered by the end-to-end system known as ServiceNow. That implies that I can manage every aspect of my team's activities without switching between several tools. offers strong collaboration tools that make it easy for my team to work together. Sharing information, distributing duties, and keeping tabs on advancement are all simple processes. It offers a potent issue-tracking system that enables speedy tracking and resolution of issues.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
