Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
ServiceNow BCM Logo
ServiceNow BCM Logo
ServiceNow

ServiceNow BCM

7.2 /10
Category
ServiceNow BCM
7.2 /10

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

89 Likeliness to Recommend

90 Plan to Renew

73 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative
10% Neutral
90% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 70

Role-Based Access

80

Import from MS Office

75

GRC Integration

75

Incident Management

75

Compliance Reporting

73

Vendor Security Compliance

70

Plan Management

70

Business Impact Analysis (BIA)

70

Data Encryption

70

Import from other BCM Tools

68

Mobile App Capability

68

Vendor Capability Ratings

Average 70

Ease of IT Administration

80

Breadth of Features

75

Ease of Customization

75

Product Strategy and Rate of Improvement

73

Usability and Intuitiveness

73

Business Value Created

70

Ease of Data Integration

68

Quality of Features

68

Vendor Support

68

Availability and Quality of Training

63

Ease of Implementation

57

ServiceNow BCM Reviews

Vinayak A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Good tool but lacks essential integrations.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Integration with IT Services: ServiceNow BCM connects easily with IT service management, giving a complete view of business continuity related to IT. Automation Features: It has tools that automate tasks, making processes faster and responses quicker during emergencies. Real-Time Reporting: The platform offers advanced reporting tools to help organizations track and analyze their continuity plans effectively. Easy-to-Use Interface: The user-friendly design makes it simple for teams from different departments to navigate and use.

What is your favorite aspect of this product?

The automation tools help save time and reduce manual work. Real-time reporting provides instant insights into business continuity plans. The user-friendly interface makes it easy for everyone to use.

What do you dislike most about this product?

The setup process can be complex and time-consuming. Some features may feel overwhelming due to their complexity. Limited integration options with other tools can hinder functionality.

What recommendations would you give to someone considering this product?

Take the time to thoroughly understand the setup process to avoid complications. Explore available training resources to maximize the use of its features. Assess your current tools to ensure they can integrate well with ServiceNow BCM for a smoother experience.

Pros

  • Caring
  • Saves Time
  • Efficient Service
  • Respectful

Awantika P.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful, Integrated Solution

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM differentiates itself by being part of the broader ServiceNow platform, allowing seamless integration with IT Service Management (ITSM) and risk management processes.

What is your favorite aspect of this product?

One of the most compelling aspects of ServiceNow BCM is its seamless integration with IT Service Management.

What do you dislike most about this product?

One potential drawback of ServiceNow BCM is the complexity of initial setup and configuration.

What recommendations would you give to someone considering this product?

While considering ServiceNow BCM, ensure it integrates with your existing systems, especially if you already use ServiceNow modules. Consider the cost-benefit ratio, especially if using multiple modules, and integrate risk management for a holistic approach to business continuity.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Cons

  • Less Inspiring
  • Less Caring

Zeeshan F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

“Intuitive and feature-rich”

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM stands out with its integrated platform, real-time analytics, automated workflows, and seamless ITSM integration, offering a unified approach to business continuity and risk management compared to other products.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow BCM is its seamless ITSM integration, which enhances workflow efficiency and provides real-time analytics for effective risk management.

What do you dislike most about this product?

The complexity of initial setup can be challenging, but it ultimately leads to a robust and highly integrated system.

What recommendations would you give to someone considering this product?

I recommend ServiceNow BCM for its powerful integration capabilities and real-time analytics, but be prepared for a detailed initial setup.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular ServiceNow BCM Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019