What is ServiceNow BCM?
Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow BCM Ratings
Real user data aggregated to summarize the product performance and customer experience.
90 Likeliness to Recommend
91 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow BCM?
Pros
- Saves Time
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Import from MS Office
GRC Integration
Compliance Reporting
Incident Management
Plan Management
Data Encryption
Vendor Security Compliance
Import from other BCM Tools
Incident Response Planning
Business Impact Analysis (BIA)
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Implementation
ServiceNow BCM Reviews
JAGADESH G.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Oct 2024
Excellent product
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
Uniqueness
What is your favorite aspect of this product?
Everything
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Try it once and get used to this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vinayak A.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2024
Good tool but lacks essential integrations.
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
Integration with IT Services: ServiceNow BCM connects easily with IT service management, giving a complete view of business continuity related to IT. Automation Features: It has tools that automate tasks, making processes faster and responses quicker during emergencies. Real-Time Reporting: The platform offers advanced reporting tools to help organizations track and analyze their continuity plans effectively. Easy-to-Use Interface: The user-friendly design makes it simple for teams from different departments to navigate and use.
What is your favorite aspect of this product?
The automation tools help save time and reduce manual work. Real-time reporting provides instant insights into business continuity plans. The user-friendly interface makes it easy for everyone to use.
What do you dislike most about this product?
The setup process can be complex and time-consuming. Some features may feel overwhelming due to their complexity. Limited integration options with other tools can hinder functionality.
What recommendations would you give to someone considering this product?
Take the time to thoroughly understand the setup process to avoid complications. Explore available training resources to maximize the use of its features. Assess your current tools to ensure they can integrate well with ServiceNow BCM for a smoother experience.
Pros
- Caring
- Saves Time
- Efficient Service
- Respectful
Awantika P.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Oct 2024
Powerful, Integrated Solution
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
ServiceNow BCM differentiates itself by being part of the broader ServiceNow platform, allowing seamless integration with IT Service Management (ITSM) and risk management processes.
What is your favorite aspect of this product?
One of the most compelling aspects of ServiceNow BCM is its seamless integration with IT Service Management.
What do you dislike most about this product?
One potential drawback of ServiceNow BCM is the complexity of initial setup and configuration.
What recommendations would you give to someone considering this product?
While considering ServiceNow BCM, ensure it integrates with your existing systems, especially if you already use ServiceNow modules. Consider the cost-benefit ratio, especially if using multiple modules, and integrate risk management for a holistic approach to business continuity.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Less Inspiring
- Less Caring