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ServiceNow

ServiceNow BCM

7.3 /10
Category
ServiceNow BCM
7.3 /10

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details


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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

90 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative
9% Neutral
91% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 71

Role-Based Access

80

Import from MS Office

77

GRC Integration

77

Compliance Reporting

75

Incident Management

75

Plan Management

73

Data Encryption

73

Vendor Security Compliance

70

Import from other BCM Tools

70

Incident Response Planning

70

Business Impact Analysis (BIA)

70

Vendor Capability Ratings

Average 72

Ease of IT Administration

82

Breadth of Features

77

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

75

Business Value Created

73

Ease of Data Integration

70

Quality of Features

70

Vendor Support

70

Availability and Quality of Training

64

Ease of Implementation

61

ServiceNow BCM Reviews

JAGADESH G.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent product

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Uniqueness

What is your favorite aspect of this product?

Everything

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

Try it once and get used to this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vinayak A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Good tool but lacks essential integrations.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Integration with IT Services: ServiceNow BCM connects easily with IT service management, giving a complete view of business continuity related to IT. Automation Features: It has tools that automate tasks, making processes faster and responses quicker during emergencies. Real-Time Reporting: The platform offers advanced reporting tools to help organizations track and analyze their continuity plans effectively. Easy-to-Use Interface: The user-friendly design makes it simple for teams from different departments to navigate and use.

What is your favorite aspect of this product?

The automation tools help save time and reduce manual work. Real-time reporting provides instant insights into business continuity plans. The user-friendly interface makes it easy for everyone to use.

What do you dislike most about this product?

The setup process can be complex and time-consuming. Some features may feel overwhelming due to their complexity. Limited integration options with other tools can hinder functionality.

What recommendations would you give to someone considering this product?

Take the time to thoroughly understand the setup process to avoid complications. Explore available training resources to maximize the use of its features. Assess your current tools to ensure they can integrate well with ServiceNow BCM for a smoother experience.

Pros

  • Caring
  • Saves Time
  • Efficient Service
  • Respectful

Awantika P.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful, Integrated Solution

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM differentiates itself by being part of the broader ServiceNow platform, allowing seamless integration with IT Service Management (ITSM) and risk management processes.

What is your favorite aspect of this product?

One of the most compelling aspects of ServiceNow BCM is its seamless integration with IT Service Management.

What do you dislike most about this product?

One potential drawback of ServiceNow BCM is the complexity of initial setup and configuration.

What recommendations would you give to someone considering this product?

While considering ServiceNow BCM, ensure it integrates with your existing systems, especially if you already use ServiceNow modules. Consider the cost-benefit ratio, especially if using multiple modules, and integrate risk management for a holistic approach to business continuity.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Cons

  • Less Inspiring
  • Less Caring

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