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ServiceNow

ServiceNow BCM

Composite Score

7.5 /10

CX Score

7.7 /10

16 Reviews Write a Review

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

Up 1
Since last award

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 81%
Conflict Resolution:: 88%
Strategy & Innovation:: 77%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative

13% Neutral

87% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 74

Role-Based Access

Compliance Reporting

Import from MS Office

Vendor Security Compliance

Plan Management

GRC Integration

Business Impact Analysis (BIA)

Data Encryption

Contact List

Dependency Mapping

Incident Response Planning

Vendor Capability Ratings

Average 75

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Implementation

Availability and Quality of Training

ServiceNow BCM Reviews

Awantika P.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful, Integrated Solution

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM differentiates itself by being part of the broader ServiceNow platform, allowing seamless integration with IT Service Management (ITSM) and risk management processes.

What is your favorite aspect of this product?

One of the most compelling aspects of ServiceNow BCM is its seamless integration with IT Service Management.

What do you dislike most about this product?

One potential drawback of ServiceNow BCM is the complexity of initial setup and configuration.

What recommendations would you give to someone considering this product?

While considering ServiceNow BCM, ensure it integrates with your existing systems, especially if you already use ServiceNow modules. Consider the cost-benefit ratio, especially if using multiple modules, and integrate risk management for a holistic approach to business continuity.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Inspiring
Less Caring

Zeeshan F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

“Intuitive and feature-rich”

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM stands out with its integrated platform, real-time analytics, automated workflows, and seamless ITSM integration, offering a unified approach to business continuity and risk management compared to other products.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow BCM is its seamless ITSM integration, which enhances workflow efficiency and provides real-time analytics for effective risk management.

What do you dislike most about this product?

The complexity of initial setup can be challenging, but it ultimately leads to a robust and highly integrated system.

What recommendations would you give to someone considering this product?

I recommend ServiceNow BCM for its powerful integration capabilities and real-time analytics, but be prepared for a detailed initial setup.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Camilo O.

Role: Industry Specific Role
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Easy to use

Likeliness to Recommend

8 /10

What differentiates ServiceNow BCM from other similar products?

f your organization already uses ServiceNow for other IT service management (ITSM) functions, BCM can be a natural extension. This integration can streamline workflows and data sharing between BCM processes and other departments.

What is your favorite aspect of this product?

Integration with existing ServiceNow platform for streamlined workflows. User-friendly interface for wider adoption and easier plan management. Scalability of the cloud-based platform to adapt to changing needs.

What do you dislike most about this product?

While ServiceNow BCM offers core functionalities, it might lack specialized features required by specific industries or complex BCM needs.

What recommendations would you give to someone considering this product?

Current IT environment: Do you already use ServiceNow for other functionalities? Integration benefits might be significant in this case. BCM maturity: How complex are your BCM requirements? Do you need industry-specific features or a very customizable solution? Budget and resources: Consider the total cost of ownership, including licensing, implementation, and ongoing maintenance.

Pros

Generous Negotitation
Over Delivered
Helps Innovate
Reliable

Latest Research

ServiceNow BCM

What is ServiceNow BCM?

Company Details

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ServiceNow BCM Ratings

90 Likeliness to Recommend

94 Plan to Renew

Up 1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love ServiceNow BCM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Import from MS Office Import existing BCM documentation from MS Office documents not just as attachments, but import it as data into the new tool.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Contact List Facilitate collecting and maintaining contact lists e.g. via integration with HR systems or Active Directory.

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Incident Response Planning Document the protocols to be carried out in the event of a business disruption, IT outage, or emergency scenario.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow BCM Reviews

Awantika P.

Powerful, Integrated Solution

Likeliness to Recommend

Pros

Cons

Zeeshan F.

“Intuitive and feature-rich”

Likeliness to Recommend

Pros

Camilo O.

Easy to use

Likeliness to Recommend

Pros

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Business Impact Analysis (BIA)

Data Encryption

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