Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
ServiceNow BCM Logo
ServiceNow BCM Logo
ServiceNow

ServiceNow BCM

Composite Score
7.3 /10
CX Score
7.4 /10
Category
ServiceNow BCM
7.3 /10

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative
9% Neutral
91% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 71

Role-Based Access

80

Import from MS Office

77

GRC Integration

77

Compliance Reporting

75

Incident Management

75

Plan Management

73

Data Encryption

73

Vendor Security Compliance

70

Import from other BCM Tools

70

Incident Response Planning

70

Business Impact Analysis (BIA)

70

Vendor Capability Ratings

Average 72

Ease of IT Administration

82

Breadth of Features

77

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

75

Business Value Created

73

Ease of Data Integration

70

Quality of Features

70

Vendor Support

70

Availability and Quality of Training

64

Ease of Implementation

61

ServiceNow BCM Reviews

Zeeshan F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

“Intuitive and feature-rich”

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM stands out with its integrated platform, real-time analytics, automated workflows, and seamless ITSM integration, offering a unified approach to business continuity and risk management compared to other products.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow BCM is its seamless ITSM integration, which enhances workflow efficiency and provides real-time analytics for effective risk management.

What do you dislike most about this product?

The complexity of initial setup can be challenging, but it ultimately leads to a robust and highly integrated system.

What recommendations would you give to someone considering this product?

I recommend ServiceNow BCM for its powerful integration capabilities and real-time analytics, but be prepared for a detailed initial setup.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Nelson S.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Great tool! Kind of expensive

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Basically the integration is superior

What is your favorite aspect of this product?

Facilitate to create reporta

What do you dislike most about this product?

It is expensive

What recommendations would you give to someone considering this product?

Check the integration with your tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Cons

  • Less Friendly Negotiation

Camilo O.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use

Likeliness to Recommend

8 /10

What differentiates ServiceNow BCM from other similar products?

f your organization already uses ServiceNow for other IT service management (ITSM) functions, BCM can be a natural extension. This integration can streamline workflows and data sharing between BCM processes and other departments.

What is your favorite aspect of this product?

Integration with existing ServiceNow platform for streamlined workflows. User-friendly interface for wider adoption and easier plan management. Scalability of the cloud-based platform to adapt to changing needs.

What do you dislike most about this product?

While ServiceNow BCM offers core functionalities, it might lack specialized features required by specific industries or complex BCM needs.

What recommendations would you give to someone considering this product?

Current IT environment: Do you already use ServiceNow for other functionalities? Integration benefits might be significant in this case. BCM maturity: How complex are your BCM requirements? Do you need industry-specific features or a very customizable solution? Budget and resources: Consider the total cost of ownership, including licensing, implementation, and ongoing maintenance.

Pros

  • Generous Negotitation
  • Over Delivered
  • Helps Innovate
  • Reliable

Most Popular ServiceNow BCM Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019