What is ServiceNow BCM?
Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow BCM?
Pros
- Saves Time
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Import from MS Office
GRC Integration
Compliance Reporting
Incident Management
Plan Management
Data Encryption
Vendor Security Compliance
Import from other BCM Tools
Incident Response Planning
Business Impact Analysis (BIA)
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Implementation
ServiceNow BCM Reviews
Zeeshan F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
“Intuitive and feature-rich”
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
ServiceNow BCM stands out with its integrated platform, real-time analytics, automated workflows, and seamless ITSM integration, offering a unified approach to business continuity and risk management compared to other products.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow BCM is its seamless ITSM integration, which enhances workflow efficiency and provides real-time analytics for effective risk management.
What do you dislike most about this product?
The complexity of initial setup can be challenging, but it ultimately leads to a robust and highly integrated system.
What recommendations would you give to someone considering this product?
I recommend ServiceNow BCM for its powerful integration capabilities and real-time analytics, but be prepared for a detailed initial setup.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Nelson S.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted May 2024
Great tool! Kind of expensive
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
Basically the integration is superior
What is your favorite aspect of this product?
Facilitate to create reporta
What do you dislike most about this product?
It is expensive
What recommendations would you give to someone considering this product?
Check the integration with your tools
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Cons
- Less Friendly Negotiation
Camilo O.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted May 2024
Easy to use
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
f your organization already uses ServiceNow for other IT service management (ITSM) functions, BCM can be a natural extension. This integration can streamline workflows and data sharing between BCM processes and other departments.
What is your favorite aspect of this product?
Integration with existing ServiceNow platform for streamlined workflows. User-friendly interface for wider adoption and easier plan management. Scalability of the cloud-based platform to adapt to changing needs.
What do you dislike most about this product?
While ServiceNow BCM offers core functionalities, it might lack specialized features required by specific industries or complex BCM needs.
What recommendations would you give to someone considering this product?
Current IT environment: Do you already use ServiceNow for other functionalities? Integration benefits might be significant in this case. BCM maturity: How complex are your BCM requirements? Do you need industry-specific features or a very customizable solution? Budget and resources: Consider the total cost of ownership, including licensing, implementation, and ongoing maintenance.
Pros
- Generous Negotitation
- Over Delivered
- Helps Innovate
- Reliable