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ServiceNow

ServiceNow BCM

Composite Score
7.3 /10
CX Score
7.4 /10
Category
ServiceNow BCM
7.3 /10

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details


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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative
9% Neutral
91% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 71

Role-Based Access

80

Import from MS Office

77

GRC Integration

77

Compliance Reporting

75

Incident Management

75

Plan Management

73

Data Encryption

73

Vendor Security Compliance

70

Import from other BCM Tools

70

Incident Response Planning

70

Business Impact Analysis (BIA)

70

Vendor Capability Ratings

Average 72

Ease of IT Administration

82

Breadth of Features

77

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

75

Business Value Created

73

Ease of Data Integration

70

Quality of Features

70

Vendor Support

70

Availability and Quality of Training

64

Ease of Implementation

61

ServiceNow BCM Reviews

Naveen K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM offers highly configurable workflows that can be tailored to suit the specific needs and requirements of organizations.

What is your favorite aspect of this product?

his integration enables seamless collaboration between business continuity management and other critical IT and business functions, streamlining operations and improving overall efficiency.

What do you dislike most about this product?

The platform's extensive capabilities and customizable features can lead to a steep learning curve for new users, requiring additional time and resources for training and implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alex L.

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Just lacked a lot of things

Likeliness to Recommend

4 /10

What differentiates ServiceNow BCM from other similar products?

Haven't looked too far, but seems easy to replicate

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

So much room for improvement

What recommendations would you give to someone considering this product?

It does the basics

Pros

  • Caring
  • Saves Time
  • Effective Service
  • Respectful

Cons

  • Less Efficient Service

Het P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use functionality but little bit costly.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Better user interface and mind blowing architecture to support various needs of our organization.

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Cost structure

What recommendations would you give to someone considering this product?

Buy this product it is worthy.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Respectful

Most Popular ServiceNow BCM Comparisons

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