What is ServiceNow BCM?
Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow BCM Ratings
Real user data aggregated to summarize the product performance and customer experience.
90 Likeliness to Recommend
91 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow BCM?
Pros
- Saves Time
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Import from MS Office
GRC Integration
Compliance Reporting
Incident Management
Plan Management
Data Encryption
Vendor Security Compliance
Import from other BCM Tools
Incident Response Planning
Business Impact Analysis (BIA)
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Implementation
ServiceNow BCM Reviews
Naveen K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
"Robust BCM Platform with Room for Expansion"
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
ServiceNow BCM offers highly configurable workflows that can be tailored to suit the specific needs and requirements of organizations.
What is your favorite aspect of this product?
his integration enables seamless collaboration between business continuity management and other critical IT and business functions, streamlining operations and improving overall efficiency.
What do you dislike most about this product?
The platform's extensive capabilities and customizable features can lead to a steep learning curve for new users, requiring additional time and resources for training and implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alex L.
- Role: Operations
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2024
Just lacked a lot of things
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
Haven't looked too far, but seems easy to replicate
What is your favorite aspect of this product?
easy to use
What do you dislike most about this product?
So much room for improvement
What recommendations would you give to someone considering this product?
It does the basics
Pros
- Caring
- Saves Time
- Effective Service
- Respectful
Cons
- Less Efficient Service
Het P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Easy to use functionality but little bit costly.
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
Better user interface and mind blowing architecture to support various needs of our organization.
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
Cost structure
What recommendations would you give to someone considering this product?
Buy this product it is worthy.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Respectful