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ServiceNow

ServiceNow BCM

Composite Score
7.3 /10
CX Score
7.4 /10
Category
ServiceNow BCM
7.3 /10

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details


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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative
9% Neutral
91% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 71

Role-Based Access

80

Import from MS Office

77

GRC Integration

77

Compliance Reporting

75

Incident Management

75

Plan Management

73

Data Encryption

73

Vendor Security Compliance

70

Import from other BCM Tools

70

Incident Response Planning

70

Business Impact Analysis (BIA)

70

Vendor Capability Ratings

Average 72

Ease of IT Administration

82

Breadth of Features

77

Ease of Customization

77

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

75

Business Value Created

73

Ease of Data Integration

70

Quality of Features

70

Vendor Support

70

Availability and Quality of Training

64

Ease of Implementation

61

ServiceNow BCM Reviews

Vinod K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

-Easy dashboard -super product for techies

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

-easy dashboard -can customize according to our wish -easily prioritize task and important of the ticket -can work with different client in single dashboard

What is your favorite aspect of this product?

-incident management is easy -ticket creation is simple -easily dashboard understanding

What do you dislike most about this product?

-nothing so far

What recommendations would you give to someone considering this product?

-without second mind you can buy this product -customer support is excellent -customize the dashboard according to our wish

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Prasad S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

User-Friendly Resilience

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow's Business Continuity Management (BCM) stands out for several reasons: 1. Integration Prowess - Seamlessly integrates with various systems 2. Automation and Collaboration - Robust automation capabilities streamline processes 3. Real-Time Accessibility - Real-time updates and accessibility to plans from any device 4. Scalability and Adaptability - Scalability to grow alongside an organization's needs 5. User-Friendly Interface - Intuitive interface makes it approachable 6. Continual Innovation - Continuously introduces updates and enhancements

What is your favorite aspect of this product?

My favorite aspect of ServiceNow's BCM is its real-time accessibility. This feature enables instant access to continuity plans from any device, empowering swift decision-making during crises. Whether on a desktop or a mobile device, the ability to update and retrieve critical information on the go ensures a rapid and synchronized response. This real-time capability not only enhances efficiency but also fosters a sense of preparedness, offering peace of mind in knowing that vital information is readily available whenever and wherever it's needed most.

What do you dislike most about this product?

One area for potential improvement, with a positive outlook, could be enhancing the platform's guidance and resources for navigating its more advanced features. Strengthening the support and guidance for users exploring these intricacies could further unlock the product's full potential, ensuring that users can leverage all the robust functionalities seamlessly. This enhancement could facilitate a smoother experience, allowing users to harness the platform's capabilities more effectively and confidently.

What recommendations would you give to someone considering this product?

For those considering ServiceNow's BCM, I'd suggest starting by outlining specific continuity needs and objectives. Explore the platform through demos or trials to understand how it aligns with those requirements. Invest time in familiarizing yourself with its interface and basic functionalities before diving into more complex features. Leverage available resources like tutorials and support for guidance. Additionally, consider scalability to ensure the platform accommodates future growth and changes in continuity planning needs.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Altruistic

Most Popular ServiceNow BCM Comparisons

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