What is ServiceNow BCM?
Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow BCM?
Pros
- Saves Time
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Import from MS Office
GRC Integration
Compliance Reporting
Incident Management
Plan Management
Data Encryption
Vendor Security Compliance
Import from other BCM Tools
Incident Response Planning
Business Impact Analysis (BIA)
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Implementation
ServiceNow BCM Reviews
Vinod K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
-Easy dashboard -super product for techies
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
-easy dashboard -can customize according to our wish -easily prioritize task and important of the ticket -can work with different client in single dashboard
What is your favorite aspect of this product?
-incident management is easy -ticket creation is simple -easily dashboard understanding
What do you dislike most about this product?
-nothing so far
What recommendations would you give to someone considering this product?
-without second mind you can buy this product -customer support is excellent -customize the dashboard according to our wish
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Prasad S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
User-Friendly Resilience
Likeliness to Recommend
What differentiates ServiceNow BCM from other similar products?
ServiceNow's Business Continuity Management (BCM) stands out for several reasons: 1. Integration Prowess - Seamlessly integrates with various systems 2. Automation and Collaboration - Robust automation capabilities streamline processes 3. Real-Time Accessibility - Real-time updates and accessibility to plans from any device 4. Scalability and Adaptability - Scalability to grow alongside an organization's needs 5. User-Friendly Interface - Intuitive interface makes it approachable 6. Continual Innovation - Continuously introduces updates and enhancements
What is your favorite aspect of this product?
My favorite aspect of ServiceNow's BCM is its real-time accessibility. This feature enables instant access to continuity plans from any device, empowering swift decision-making during crises. Whether on a desktop or a mobile device, the ability to update and retrieve critical information on the go ensures a rapid and synchronized response. This real-time capability not only enhances efficiency but also fosters a sense of preparedness, offering peace of mind in knowing that vital information is readily available whenever and wherever it's needed most.
What do you dislike most about this product?
One area for potential improvement, with a positive outlook, could be enhancing the platform's guidance and resources for navigating its more advanced features. Strengthening the support and guidance for users exploring these intricacies could further unlock the product's full potential, ensuring that users can leverage all the robust functionalities seamlessly. This enhancement could facilitate a smoother experience, allowing users to harness the platform's capabilities more effectively and confidently.
What recommendations would you give to someone considering this product?
For those considering ServiceNow's BCM, I'd suggest starting by outlining specific continuity needs and objectives. Explore the platform through demos or trials to understand how it aligns with those requirements. Invest time in familiarizing yourself with its interface and basic functionalities before diving into more complex features. Leverage available resources like tutorials and support for guidance. Additionally, consider scalability to ensure the platform accommodates future growth and changes in continuity planning needs.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Altruistic