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ServiceNow

ServiceNow BCM

Composite Score

7.4 /10

CX Score

7.6 /10

15 Reviews Write a Review

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative

13% Neutral

87% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Feature Ratings

Average 73

Role-Based Access

Import from MS Office

Compliance Reporting

Vendor Security Compliance

GRC Integration

Plan Management

Business Impact Analysis (BIA)

Data Encryption

Dependency Mapping

Contact List

Incident Response Planning

Vendor Capability Ratings

Average 74

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

ServiceNow BCM Reviews

Prasad S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

User-Friendly Resilience

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow's Business Continuity Management (BCM) stands out for several reasons: 1. Integration Prowess - Seamlessly integrates with various systems 2. Automation and Collaboration - Robust automation capabilities streamline processes 3. Real-Time Accessibility - Real-time updates and accessibility to plans from any device 4. Scalability and Adaptability - Scalability to grow alongside an organization's needs 5. User-Friendly Interface - Intuitive interface makes it approachable 6. Continual Innovation - Continuously introduces updates and enhancements

What is your favorite aspect of this product?

My favorite aspect of ServiceNow's BCM is its real-time accessibility. This feature enables instant access to continuity plans from any device, empowering swift decision-making during crises. Whether on a desktop or a mobile device, the ability to update and retrieve critical information on the go ensures a rapid and synchronized response. This real-time capability not only enhances efficiency but also fosters a sense of preparedness, offering peace of mind in knowing that vital information is readily available whenever and wherever it's needed most.

What do you dislike most about this product?

One area for potential improvement, with a positive outlook, could be enhancing the platform's guidance and resources for navigating its more advanced features. Strengthening the support and guidance for users exploring these intricacies could further unlock the product's full potential, ensuring that users can leverage all the robust functionalities seamlessly. This enhancement could facilitate a smoother experience, allowing users to harness the platform's capabilities more effectively and confidently.

What recommendations would you give to someone considering this product?

For those considering ServiceNow's BCM, I'd suggest starting by outlining specific continuity needs and objectives. Explore the platform through demos or trials to understand how it aligns with those requirements. Invest time in familiarizing yourself with its interface and basic functionalities before diving into more complex features. Leverage available resources like tutorials and support for guidance. Additionally, consider scalability to ensure the platform accommodates future growth and changes in continuity planning needs.

Pros

Reliable
Performance Enhancing
Inspires Innovation
Altruistic

Latest Research

ServiceNow BCM

What is ServiceNow BCM?

Company Details

Need Assistance?

ServiceNow BCM Ratings

90 Likeliness to Recommend

93 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love ServiceNow BCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Import from MS Office Import existing BCM documentation from MS Office documents not just as attachments, but import it as data into the new tool.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Contact List Facilitate collecting and maintaining contact lists e.g. via integration with HR systems or Active Directory.

Incident Response Planning Document the protocols to be carried out in the event of a business disruption, IT outage, or emergency scenario.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow BCM Reviews

Prasad S.

User-Friendly Resilience

Likeliness to Recommend

Pros

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Title

Feature Ratings

Role-Based Access

Import from MS Office

Compliance Reporting

Vendor Security Compliance

GRC Integration

Plan Management

Business Impact Analysis (BIA)

Data Encryption

Dependency Mapping

Contact List

Incident Response Planning

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

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