What is ServiceNow GRC?
ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
98 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow GRC?
Pros
- Fair
- Helps Innovate
- Enables Productivity
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Management
Incident Management and Remediation
Policy Management
Threat and Vulnerability
Audit and Compliance Management
Risk Management
Vendor Management
Reporting and Dashboards
Asset Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
ServiceNow GRC Reviews
dinesh M.
- Role: Vendor Management
- Industry: Consulting
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Great product
Likeliness to Recommend
What differentiates ServiceNow GRC from other similar products?
One of the best un market
What is your favorite aspect of this product?
Easy integration
What do you dislike most about this product?
Lot of technical person needed
What recommendations would you give to someone considering this product?
Need to identify the technical person
Pros
- Trustworthy
- Saves Time
- Respectful
- Fair
Lokesh P.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Loaded with features, but average product support.
Likeliness to Recommend
What differentiates ServiceNow GRC from other similar products?
It’s ability to automate tasks like email notifications or schedule jobs.
What is your favorite aspect of this product?
Easy setting up of processes which does not require extensive coding
What do you dislike most about this product?
It’s customer support when a high ticket is raised is extremely poor.
What recommendations would you give to someone considering this product?
Reliable product although a bit expensive.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Transparent
Naveen K.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2024
It is fantastic product and easy to use.
Likeliness to Recommend
What differentiates ServiceNow GRC from other similar products?
ServiceNow GRC sets itself apart with its robust integration capabilities, user-friendly interface, and extensive automation features, streamlining risk and compliance management processes for organizations.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow GRC is its intuitive interface and extensive automation features, which greatly streamline risk and compliance management tasks.
What do you dislike most about this product?
There is nothing to dislike about this this product, but it is its relatively high learning curve for customization and configuration, which may require significant time and effort to master.
What recommendations would you give to someone considering this product?
For those considering ServiceNow GRC, I recommend investing time in thorough training and familiarizing yourself with its customization options to maximize its potential. Additionally, leverage its automation features to streamline processes and enhance efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing