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ServiceNow GRC Logo
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ServiceNow

ServiceNow GRC

Composite Score
7.9 /10
CX Score
8.1 /10
Category
ServiceNow GRC
7.9 /10

What is ServiceNow GRC?

ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.

Company Details


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Awards & Recognition

ServiceNow GRC won the following awards in the Governance, Risk and Compliance category

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ServiceNow GRC Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow GRC.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow GRC?

0% Negative
5% Neutral
95% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Fair
  • Performance Enhancing

Feature Ratings

Average 82

Workflow Management

85

Policy Management

85

Threat and Vulnerability

82

Incident Management and Remediation

82

Audit and Compliance Management

82

Risk Management

81

Reporting and Dashboards

81

Asset Management

80

Vendor Management

80

Vendor Capability Ratings

Average 79

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

82

Ease of Implementation

79

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Quality of Features

78

Business Value Created

77

Breadth of Features

77

Usability and Intuitiveness

76

Vendor Support

73

ServiceNow GRC Reviews

Akos K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

A real deal in GRC

Likeliness to Recommend

7 /10

What differentiates ServiceNow GRC from other similar products?

The highly customizatble nature of the product is what it makes better than others that claim their software is customizable. Easy navigation, configuration and setup, great reporting.

What is your favorite aspect of this product?

- The integration with other ServiceNow products as well as other third party software. - Quick and relatevely straightforward implementation - Highly customizable and configurable - Great workflow management and automation capabilities

What do you dislike most about this product?

- UI and UX could be better - Performance is sometimes an issue - Not so intuitive platform to learn - There are modules that are harder to understand and learn

What recommendations would you give to someone considering this product?

There are lots of GRC platforms on the market, so before you sign with any of them, do your research and ask for a demo to be sure to get the right tool for your use case.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Helps Innovate
  • Reliable

Rakesh S.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Fabulous software for eGRC. An excellent features

Likeliness to Recommend

8 /10

What differentiates ServiceNow GRC from other similar products?

Automation and UI are main features of ServiceNow, Security is one the most important feature of ServiceNow, being a cloud based software service. It has more features than regular software that support eGRC programs.

What is your favorite aspect of this product?

User Interface and Automation

What do you dislike most about this product?

More features can be added like color coding

What recommendations would you give to someone considering this product?

I would recommend to use ServiceNow for their eGRC practice save time and money.

Pros

  • Respectful
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Xavier B.

  • Role: Finance
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2022

Really well established suite of features

Likeliness to Recommend

6 /10

What differentiates ServiceNow GRC from other similar products?

It has a nice, clean, organized look and feel compared to what was done before ServiceNow GRC.

What is your favorite aspect of this product?

The ease of configuration.

What do you dislike most about this product?

Needing to buy additional tools to get the specific metrics was a downfall.

What recommendations would you give to someone considering this product?

I recommend buying this if Excel is what you use to manage risk.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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