What is ServiceNow GRC?
ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
99 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow GRC?
Pros
- Helps Innovate
- Enables Productivity
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Management
Policy Management
Threat and Vulnerability
Incident Management and Remediation
Audit and Compliance Management
Risk Management
Reporting and Dashboards
Asset Management
Vendor Management
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Vendor Support
ServiceNow GRC Reviews
Akos K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
A real deal in GRC
Likeliness to Recommend
What differentiates ServiceNow GRC from other similar products?
The highly customizatble nature of the product is what it makes better than others that claim their software is customizable. Easy navigation, configuration and setup, great reporting.
What is your favorite aspect of this product?
- The integration with other ServiceNow products as well as other third party software. - Quick and relatevely straightforward implementation - Highly customizable and configurable - Great workflow management and automation capabilities
What do you dislike most about this product?
- UI and UX could be better - Performance is sometimes an issue - Not so intuitive platform to learn - There are modules that are harder to understand and learn
What recommendations would you give to someone considering this product?
There are lots of GRC platforms on the market, so before you sign with any of them, do your research and ask for a demo to be sure to get the right tool for your use case.
Pros
- Continually Improving Product
- Enables Productivity
- Helps Innovate
- Reliable
Rakesh S.
- Role: C-Level
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jul 2022
Fabulous software for eGRC. An excellent features
Likeliness to Recommend
What differentiates ServiceNow GRC from other similar products?
Automation and UI are main features of ServiceNow, Security is one the most important feature of ServiceNow, being a cloud based software service. It has more features than regular software that support eGRC programs.
What is your favorite aspect of this product?
User Interface and Automation
What do you dislike most about this product?
More features can be added like color coding
What recommendations would you give to someone considering this product?
I would recommend to use ServiceNow for their eGRC practice save time and money.
Pros
- Respectful
- Security Protects
- Performance Enhancing
- Enables Productivity
Xavier B.
- Role: Finance
- Industry: Banking
- Involvement: Initial Implementation
Submitted Jul 2022
Really well established suite of features
Likeliness to Recommend
What differentiates ServiceNow GRC from other similar products?
It has a nice, clean, organized look and feel compared to what was done before ServiceNow GRC.
What is your favorite aspect of this product?
The ease of configuration.
What do you dislike most about this product?
Needing to buy additional tools to get the specific metrics was a downfall.
What recommendations would you give to someone considering this product?
I recommend buying this if Excel is what you use to manage risk.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing