What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Helps Innovate
- Fair
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Incident Management Automation
Change Control Automation
Problem Management Automation
Event & Alert Management Automation
Performance & Capacity Management Automation
Analyze Discovery Data
Explainable and Trainable Algorithms
Analyze Activity Data
Security Operations Automation
Data Visualization
Operational Task Automation
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Anant J.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2024
Best ITSM tool
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
I have used other products like DW, HP service manager, spiceworks but this one is just magic. It integrates everything you got and let's you optimize your operations. Be it delivery, incident or change management or just inventory - it's awesome
What is your favorite aspect of this product?
Integration truly satisfies.
What do you dislike most about this product?
It's a big tool, requires heavy reliance.
What recommendations would you give to someone considering this product?
If you are a corporate, go for it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniele R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
My Experience With ServiceNow
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Unlike other similar products this platform offers end to end visibility on all processes, performance and alerts management.
What is your favorite aspect of this product?
Low initial capital investments to acquire the platform. Integration of the platform with Artificial intelligence based products and machine learning technology. User friendliness of the platform. Due to complexity of launching this kind of softwares The platform provides demos and tutorials for new users. Amazing customer services.
What do you dislike most about this product?
Functionality of the software is excellent in have no dislike.
What recommendations would you give to someone considering this product?
Before adopting a certain software first research on its Practically by making use of demos and tutorials. This will spare you pain of committing yourself to platforms below the standards.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Aman M.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
Superb Product
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
ServiceNow IT Service Management is different because it integrates various business functions, automates tasks, uses AI, offers customization, focuses on service delivery, and keeps innovating.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow IT Service Management is its seamless integration of various business functions. It streamlines processes across departments, making collaboration effortless and improving overall efficiency.
What do you dislike most about this product?
One potential aspect that some users might dislike about ServiceNow IT Service Management could be its complexity during the initial setup and configuration process. This may require significant time and resources to fully implement and customize according to specific organizational needs. Additionally, for smaller organizations or those with limited budgets, the pricing structure of ServiceNow could be a concern, as it may be perceived as relatively high compared to other solutions on the market.
What recommendations would you give to someone considering this product?
Before implementing ServiceNow IT Service Management, thoroughly assess your organization's needs, plan implementation carefully, start with essential features, utilize training resources, consider integration possibilities, stay updated on new features, and monitor ROI consistently.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
