What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Generous Negotitation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Dashboard
Network Configuration Management
Deployment Model
Applications Monitoring
Access Rights Management
Network Performance Management
Server Performance Monitoring
Multi-Site Functionality
Automated Remediation
Storage Monitoring
Event Correlation & Management
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of Implementation
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Naveed A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Worth trying, Easy to setup
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Breadth of features. The way service now as a whole is designed is extra ordinary. I haven't seen any product like this in market. Ticket handling in service now is way more easy than it's competitors, approval feature is outstanding.
What is your favorite aspect of this product?
Approval from supervisor is the best thing in service now. And routing the ticket is also exceptional.
What do you dislike most about this product?
It's a bit slow. I believe it takes a lot off space to manage and host. And service now really is beneficial when you use all of it's products together. Single product doesn't make much difference.
What recommendations would you give to someone considering this product?
Please give it a try. Start with some features and then try out the whole product.
Pros
- Security Protects
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
onkar k.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
User friendly tool with fantastic UI
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Easy to use and covers ITIL processes
What is your favorite aspect of this product?
Report creation as per your need
What do you dislike most about this product?
Identification table to create report
What recommendations would you give to someone considering this product?
Very nice tool for operations with lot of flexibility to create reports/dashboards
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Glenn I.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted May 2022
Powerful tool and vital to our service business
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It is easy to use and integrates with other call logging systems from 3rd parties
What is your favorite aspect of this product?
Knowlegde base
What do you dislike most about this product?
Takes a while to work out how to use it to best advantage
What recommendations would you give to someone considering this product?
I believe this is the best product on the market to deliver
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service
Cons
- Under Delivered
