What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Generous Negotitation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Centralized Dashboard
Network Configuration Management
Deployment Model
Applications Monitoring
Access Rights Management
Network Performance Management
Server Performance Monitoring
Multi-Site Functionality
Automated Remediation
Storage Monitoring
Event Correlation & Management
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of Implementation
Usability and Intuitiveness
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ServiceNow IT Operations Management Reviews
Gene Y.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
difficult to use, but a good product
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
versatility and breath of features
What is your favorite aspect of this product?
integration with monitoring and ticket management
What do you dislike most about this product?
complexity, not very intuitive
What recommendations would you give to someone considering this product?
do your research before you buy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prateek A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Empower your IT operations with ServiceNow!
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
It is a great tool for IT Operations management (ITOM) such as creating workflows, ticket generation and resolutions as well as monitoring of all the operations activities at one place. It is a cloud-based platform in which you can easily customize the solution as per your needs.
What is your favorite aspect of this product?
The best use of ServiceNow ITOM at central helpdesk where you have received queries from the users and need to provide the resolution. It has central dashboard in which we can monitor the task progress as well as all the operations activity at a single place. We can also automate our daily tasks with the help of the workflows.
What do you dislike most about this product?
Nothing as much now, everything is good as expected. However, the company may focus on improving the search feature within the application.
What recommendations would you give to someone considering this product?
Any organization looking for the ITOM solution can go ahead with this solution. This is highly reliable, scalable, and secured solution.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Pravin Kumar K.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic product!
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
One_Stop ITIL tool for your entire Enterprise/Organisation
What is your favorite aspect of this product?
Reporting Easy of use of every module Integration with third party tools
What do you dislike most about this product?
When you pull huge data or perform multiple transaction/processing data, it will lag.
What recommendations would you give to someone considering this product?
Buy IT. This is the future.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
