What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Catalog Management
Order Portal
Payment Processing
Content Management
Integrated Search
Reporting and Analytics
Retargeting Capabilities
Content Localization
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Shopify Reviews
Noime T.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
The most intuitive easy to use e-commerce store
Likeliness to Recommend
What differentiates Shopify from other similar products?
I’ve only tried cocomart and other non famous e commerce and so far shopify is the most intuitive and easy to use than most I’ve used and I like the look and feel of shopify
What is your favorite aspect of this product?
It will provide free SSL which makes your business reliable. I also like that it helps me track my inventory since I am able to connect it to our local e-commerce store so every inventory is in sync but my most favorite is the sound it makes whenever there is an order received on either one of my e-commerce store
What do you dislike most about this product?
The price and it also has hidden charges because I’ve got a trial for $1 price for 3 months but I was wondering why the charges are $6. I feel like shopify is taking all my small profit and my store has not even taken off yet. It is just insensitive for shopify to do that to people starting their small business.
What recommendations would you give to someone considering this product?
It the easiest e-commerce to use since it provides a free template but if you are a small business, they have hidden charges on their fees
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nina M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Sep 2022
Best e-commerce platform
Likeliness to Recommend
What differentiates Shopify from other similar products?
The features of this platform are incredible. An intuitive interface and easy-to-use features such as ready-made layout, design and themes tools. The tool itself offers a navigation tutorial
What is your favorite aspect of this product?
Possibility of integration with other platforms such as Facebook, Instagram and Amazon. It has a very intuitive structure, even the person with little knowledge can create a website. And it has its own hosting
What do you dislike most about this product?
It doesn't have a customer communication panel, not even via chat. Only communicates by emai.Could have a more mobile-optimized interface, and sync between app and store in the browser.Domain with store name needs to be purchased, and this incurs costs
What recommendations would you give to someone considering this product?
I recommend it because Shopify has an automated chat for its customers, a plugin to increase page load time as well as the possibility to put testimonials from your customers
Pros
- Inspires Innovation
- Saves Time
- Fair
- Altruistic
Cons
- Under Delivered
- Charges for Enhancements
- Slower Product Innovation
Parthiv S.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Sep 2022
A true savior!
Likeliness to Recommend
What differentiates Shopify from other similar products?
It's an all-in-one package in my opinion. Shopify has all the necessary features required to make the jump from offline to online, or just online sales. Works like crazy if you have a store that sells anything online, especially tangible goods.
What is your favorite aspect of this product?
The ease of integrating it with your website and the tremendous amount of support given!
What do you dislike most about this product?
The fact that it lags sometimes and causes the whole thing to reset. Especially when its during uploads or customization.
What recommendations would you give to someone considering this product?
Just get it! It's a no-brainer. It's affordable, and easy to set up.
Pros
- Trustworthy
- Efficient Service
- Helps Innovate
- Reliable
Cons
- Slower Product Innovation
