Shopify Customer Reviews 2024

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

183 Reviews Write a Review

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Sami S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use and very important as a shop owner

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify allows you to have everything you need, from setting up your shop till shipping, packaging and invoicing, in one space. Its incredible

What is your favorite aspect of this product?

That it's extremely easy to use and even if you can't do something on your own, you can find articles and videos for that.

What do you dislike most about this product?

Pricing could be more affordable. Also i would like to see more shipping options and features.

What recommendations would you give to someone considering this product?

If you are a business owner you would definitely benefit from Shopify. Try it for sure

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Thanasis K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use with big variety of features

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

I never used something different

What is your favorite aspect of this product?

The good user experience

What do you dislike most about this product?

Nothing to say

What recommendations would you give to someone considering this product?

I would recommend this product

Pros

Helps Innovate
Unique Features
Efficient Service
Acts with Integrity

Helmut G.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use, expensive to scale

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

Very easy to use, very big range of top level integrations due to the marketshare they have

What is your favorite aspect of this product?

Easy to use, thousands of tutorials online

What do you dislike most about this product?

Prices and lack of adjustments if we want to be more unique than templates

What recommendations would you give to someone considering this product?

Expensive for small businesses but once you scale and chose higher pricing plan it will be easy to use. Great for droppshipping but as we established a full company with unique branding etc. it felt that it lacks the adjustability in terms of visuals and branding.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Less Effective Service
Less Caring

Latest Research

Shopify

What is Shopify?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Sami S.

Easy to use and very important as a shop owner

Likeliness to Recommend

Pros

Thanasis K.

Easy to use with big variety of features

Likeliness to Recommend

Pros

Helmut G.

Easy to use, expensive to scale

Likeliness to Recommend

Pros

Cons

Most Popular Shopify Comparisons

Adobe Commerce

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization