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Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details


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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Reliable

Feature Ratings

Average 83

Order Management

87

Catalog Management

86

Order Portal

86

Payment Processing

86

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

79

Ease of Customization

78

Shopify Reviews

Mohammad A.

  • Role: Consultant
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2021

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Angela S.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

What differentiates Shopify from other similar products is the power and flexibility you get from the various amount of apps available through the software. It is very easy to build your landing pages, sell your products, have a myriad of payment options available, and be able to track your orders all in one place.

What is your favorite aspect of this product?

The many payment options that are available and being able to create really beautiful landing pages for products.

What do you dislike most about this product?

The pricing for some of the additional features and using the platform itself can add up very quickly

What recommendations would you give to someone considering this product?

I would just say to sit and assess what your product is and what your goals are. If you have a physical product, then Shopify would be a great tool for you to have in terms of having that all-in-one management platform for your business. For digital products, Shopify would be good if your products aren't housed on a teaching platform. If it is the case that you have your products on a teaching platform, I would look into other options to get that same all-in-one flow

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ahmad S.

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Shopify, you own customized E commerce platform đź‘Ś

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It's a great customizable store where you can have your own detailed e commerce site

What is your favorite aspect of this product?

The customization is great The price plans are fair

What do you dislike most about this product?

You need a lot of experience to start gaining profits and a good planned strategy

What recommendations would you give to someone considering this product?

Ask other people who tried to set the right budget and select the best road to start earning money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Shopify Comparisons

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