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SEMKNOX GmbH

Site Search 360

Composite Score
6.6 /10
CX Score
6.2 /10
Category
Site Search 360
6.6 /10

What is Site Search 360?

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

Company Details


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Awards & Recognition

Site Search 360 won the following awards in the Enterprise Search category

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Site Search 360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Site Search 360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

3
Since last award

97 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Site Search 360?

20% Negative
32% Neutral
48% Positive

Pros

  • Effective Service
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Slower Product Innovation
  • Less Friendly Negotiation

Feature Ratings

Average 77

AI/Machine Learning

90

Optical Character Recognition

86

Content Analytics

83

Social Network Awareness

81

Synonyms and Stemming

80

Processing and Indexing

79

Search Query Parsers

78

Results Sorting

78

Content Aggregation

76

Audio and Video Analytics

75

Advanced/Faceted search

75

Vendor Capability Ratings

Average 75

Vendor Support

84

Availability and Quality of Training

80

Ease of Implementation

78

Ease of Data Integration

76

Ease of Customization

75

Quality of Features

74

Breadth of Features

73

Ease of IT Administration

72

Business Value Created

70

Product Strategy and Rate of Improvement

70

Usability and Intuitiveness

69

Site Search 360 Reviews

Thi N.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Efficient and reliable search platform with robust

Likeliness to Recommend

10 /10

What differentiates Site Search 360 from other similar products?

Site Search 360 stands out from other search solutions due to its customizability, ease of integration, and robust feature set.

What is your favorite aspect of this product?

My favorite aspect of Site Search 360 is its customizable search interface, which allows you to fine-tune the search experience with features like autocomplete, dynamic filters, and ranking control. This flexibility ensures the search results align perfectly with user needs and the website's goals.

What do you dislike most about this product?

What I dislike most about Site Search 360 is the limited flexibility in advanced reporting and analytics. While it provides basic insights, more in-depth customization and integration options for detailed analytics could significantly enhance its value for data-driven decision-making.

What recommendations would you give to someone considering this product?

If you require highly tailored search results, this product is a strong choice due to its flexible customization options.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Scott H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Good product. No complaints

Likeliness to Recommend

8 /10

What differentiates Site Search 360 from other similar products?

Not really sure. Had it for years and have not reviewed other products recently

What is your favorite aspect of this product?

It works without hassle.

What do you dislike most about this product?

nothing really

What recommendations would you give to someone considering this product?

take advantage of its various customizing featues

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Don F.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

World-class look, easy to use, inexpensive. 5 star

Likeliness to Recommend

10 /10

What differentiates Site Search 360 from other similar products?

We started out on bin95.com with a google site search so the bar was low. As we have been online for 25+ years, later we purchased another site search software and it was so un-impressive, I don't remember its name. But seeing the site search 360 blew us away at how well it looked, and then how well it worked. Even the customization was easy, you can check out our website to see how we utilized it.

What is your favorite aspect of this product?

It is a tie between the listing our youtube videos and the search result priority features.

What do you dislike most about this product?

The css quality design yet still does not slow our page load time down.

What recommendations would you give to someone considering this product?

This is the one site search tool you want, you can stop looking. I looked at all the major ones, been maintaining our websites AND SEO for 25+ years, so you can trust my opinion. Also, I am one of those people who call them like I see them, regardless of hurt feelings. :)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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