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SEMKNOX GmbH

Site Search 360

Composite Score

6.6 /10

CX Score

6.2 /10

19 Reviews Write a Review

What is Site Search 360?

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

Company Details

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Awards & Recognition

Site Search 360 won the following awards in the Enterprise Search category

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2 Top Rated Capabilities

4 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Site Search 360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Site Search 360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

3
Since last award

97 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Site Search 360?

20% Negative

32% Neutral

48% Positive

Pros

Effective Service
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Slower Product Innovation
Less Friendly Negotiation

Feature Ratings

Average 77

AI/Machine Learning

Optical Character Recognition

Content Analytics

Social Network Awareness

Synonyms and Stemming

Processing and Indexing

Search Query Parsers

Results Sorting

Content Aggregation

Audio and Video Analytics

Advanced/Faceted search

Vendor Capability Ratings

Average 75

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Site Search 360 Reviews

Ian P.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

I find it essential

Likeliness to Recommend

10 /10

What differentiates Site Search 360 from other similar products?

When I was replacing Google Search for my site, I found SS360 to be perfect for what I wanted, It was a great improvement for my site.

What is your favorite aspect of this product?

Smart 404 replaces 404 pages with a Site Search 360 page that provides relevant search suggestions.

What do you dislike most about this product?

Having to pay for it, but hey you just have to pay for good stuff.

What recommendations would you give to someone considering this product?

Try searching on my site and see how it performs. :-)

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Site Search 360

What is Site Search 360?

Company Details

Need Assistance?

Awards & Recognition

Site Search 360 Ratings

81 Likeliness to Recommend

3 Since last award

97 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Site Search 360?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Social Network Awareness Indexing of organizational results in social media.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Site Search 360 Reviews

Ian P.

I find it essential

Likeliness to Recommend

Pros

Most Popular Site Search 360 Comparisons

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Title

3
Since last award

1
Since last award

2
Since last award

Feature Ratings

AI/Machine Learning

Optical Character Recognition

Content Analytics

Social Network Awareness

Synonyms and Stemming

Processing and Indexing

Search Query Parsers

Results Sorting

Content Aggregation

Audio and Video Analytics

Advanced/Faceted search

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness