.png){kind=small}
What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSprinklr Social Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Sprinklr Social.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
7
Since last award
92 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Fair
- Enables Productivity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Asset Management
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Also Featured in...
Sprinklr Social Reviews
Tamika M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Scheduling posts on multiple linked social network
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr stands our for having a much more stable connection in network integrations, speed in sending publications, complete analysis and real-time statistics on the reach of publications, and scheduling publications at specific times.
What is your favorite aspect of this product?
I liked the way I can manage social networks simultaneously, I can manage Linkedin, Instagram and many more social networks for my company. I like being able to upload posts instantly to all networks, just create the post in the Sprinklr platform and send it to all networks with a single button. I also liked being able to have access to a single inbox, where all messages from the connected networks arrive, it has saved me a lot of time.
What do you dislike most about this product?
There is currently no mobile platform where I can view the feed of all my social networks connected to Sprinklr Socail. A fully functional mobile app like the desktop version woould be great.
What recommendations would you give to someone considering this product?
I recommend doing the integrations correctly, otherwise you will have problems consulting data and statistics in real time despite being able to send publications from Sprinklr, a complete and correct integration is necessary.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Corey W.
- Role: Consultant
- Industry: Healthcare
- Involvement: End User of Application
Submitted Nov 2024
Take a little learning, then it's great
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
I like that it is great for enterprises that might want to suggest content to other areas of the company. Hootsuite does not have a good way to do this.
What is your favorite aspect of this product?
I like the suggestions feature. It saves me a lot of time finding content.
What do you dislike most about this product?
It can be a lot to learn at first since there are so many modules. After you figure out which ones you REALLY need, it's much easier.
What recommendations would you give to someone considering this product?
Go through trainings to see if you need software at this level. It can do a ton of things, but you may not need all of them. Do a list of all of the things you need first, then find the solution that fits those.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great product and beautiful visuals
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
