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What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
77 Likeliness to Recommend
6
Since last award
92 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Visualization
Social Media Channel Integration Outbound
Social Response Management
Social Asset Management
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Also Featured in...
Sprinklr Social Reviews
Akanksha B.
- Role: Consultant
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Sep 2024
A Powerful Customer Experience Platform
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr social stands out from other similar products because it offers a unified platform that lets businesses manage all their social media activities in one place. It also uses AI to to provide smart insights, helping brands understand what their audience thinks and improve their social strategies. This product is highly secure and scalable.
What is your favorite aspect of this product?
My favourite aspect of this product is its unified platform for managing customer interactions across multiple channels, all in one place. It saves a ton of time and effort by centralizing everything from social media management to customer service, making it easier for teams to keep track of conversations and respond quickly
What do you dislike most about this product?
What I find most challenging about Sprinklr is its complex user interface (UI). While it's powerful, the platform can feel overwhelming at times, especially for new users or smaller teams. In terms of pricing, Sprinklr is on the higher end, which makes sense given its enterprise-level capabilities, but it might be prohibitive for smaller businesses or teams.
What recommendations would you give to someone considering this product?
Sprinklr is a powerful platform that excels in managing customer interactions across multiple channels, making it a great fit for large enterprises with complex customer engagement needs. he platform also offers robust analytics and reporting tools, providing valuable insights into customer behavior and engagement. Additionally, the platform’s scalability makes it ideal for businesses that expect to grow and need a system that can evolve with them.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Kumar P.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2024
Enterprise graded platform with many options
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
It has somany features like AI writing, content preparation as per the social media
What is your favorite aspect of this product?
AI capabilities i like, simple to get the data into scheduling calendar for whole month preparation
What do you dislike most about this product?
Video uploading feature should be needed for other video formats like .mkv and few other
What recommendations would you give to someone considering this product?
This is a best software i highly recommend, mostly suitable for enterprise companies, by checking their help articles you can figure it out easily if you stuckup at any aspect.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Human Resources
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Sep 2024
It is very easy and amazing to use!
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Saves Time
- Respectful
