.png){kind=small}
What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSprinklr Social Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Sprinklr Social.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
7
Since last award
92 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Fair
- Enables Productivity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Asset Management
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Also Featured in...
Sprinklr Social Reviews
Saurav K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Amazing Social Media Management Tool
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
The tool for widget translation. I think the language accuracy of the widget translation tool is almost 90%. This helps me and my team around the world to be more precise and make informed decisions even if we don't understand particular language. Sprinklr also helps us monitor all the comments and likes on our social media posts of all the platforms which is quiet amazing and saves us a lot of time in many different ways.
What is your favorite aspect of this product?
The platform dashboard set up is very easy and user friendly is one thing which is very helpful. The reporting tool is one of the best I have come across as the tool helps me with both paid and organic posts data which helps you with campaign or post analysis. And if you are daily user of this platform then Sprinklr has an app which helps you access your accounts from anywhere over the phone.
What do you dislike most about this product?
The bugs which sometimes takes days to resolve and involve a lot people to resolve. It can be time consuming.
What recommendations would you give to someone considering this product?
Sprinklr Social offers you with a free 30 day trial so first use it before you make a decision. But if you have multiple social media platforms for your company or clients then this is your tool to save time, collaborate with multiple people in your team. This tool also helps you with reporting which will help you make best strategic decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Om Prakash J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2024
Fascinating, Reliable and organized.
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
The Social media management, the breadth of features, social media integration, statistical data and reporting.
What is your favorite aspect of this product?
Customer user interface has to be the best part of the product offering.
What do you dislike most about this product?
Complexity in usage, could do with a simple outline, can provide better support on the product; high pricing.
What recommendations would you give to someone considering this product?
Great offering, if you can manage to negotiate at a good price go-ahead with the product offering and you will not be disappointed.
Pros
- Trustworthy
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2024
Could be improved in terms of effectiveness
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Inspires Innovation
- Caring
