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What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
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Get AssistanceSprinklr Social Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
77 Likeliness to Recommend
6
Since last award
92 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Visualization
Social Media Channel Integration Outbound
Social Response Management
Social Asset Management
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Also Featured in...
Sprinklr Social Reviews
Joe Y.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Very efficient program and easy to use."
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
An outstanding customer support team is what sets this program apart from the competition. And it's a breeze to include this tool into your existing social media management workflow.
What is your favorite aspect of this product?
Sprinklr Social Engagement's robust post, message, and publication tools met all of our team's requirements. It was challenging for us to learn how to upload information that would work properly on all of the various social networking sites we use. We have been able to more accurately plan for and execute our social media strategy with the help of Sprinklr Social Engagement. Our social lives have been greatly facilitated by the approval process.
What do you dislike most about this product?
It's important to make good use of the dashboards' flexible design. Some of the time, though, all the bells and whistles just make our audience more confused and make it harder to get our point across. Thank goodness, we have access to the entire Sprinklr team 24/7 for assistance.
What recommendations would you give to someone considering this product?
This tool comes highly recommended because to its user-friendliness, extensive reporting and analytics capabilities, and comprehensive support for all major social media platforms.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Emely P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2022
"Great Tool for Managing All Social Platforms"
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
It's unique in comparison to other programs because of how quickly, accurately, and effectively it works.
What is your favorite aspect of this product?
Thanks to the convenience of scheduling content across many channels at once, we were able to produce a lot more content in the past year. In addition, we can track the sentiment of our community with the use of the platform's in-built listening dashboards without having to visit each separate platform.
What do you dislike most about this product?
Not a whole lot that bothers us about the system. With so many options, getting up to speed on Sprinklr might be a challenge, but the team behind it has created a wealth of training materials and support channels to get you up and running quickly.
What recommendations would you give to someone considering this product?
This application comes highly recommended by me due to the fact that it provides users with a variety of marketing possibilities and is both safe and dependable.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Muhammad H.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Jul 2022
Difficult to Use, But full of features
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr is one of the best tools for social media listening and asset management of the social media management of your business profile. I haven't seen better asset management in any other platform compared to the sprinklr.
What is your favorite aspect of this product?
Regarding asset management of your social media handles, I think sprinkr does it best. It has very fast data fetching options. Social listening is very very vast as it covers a lot of platforms which make it quite comprehensive while being on the one platform.
What do you dislike most about this product?
I think Sprinklr is loaded with features which makes it awesome obviously but it also make it quite complex. You need a proper hands on experience of Sprinklr to create a dashboard. Yes their support team is good but still 3-4 lectures to create one basic dashboard is too much which can be done in a much simpler way
What recommendations would you give to someone considering this product?
you just need a lot of time integrating it, Once its integrated this will be good and comprehensive tool for Social media.
Pros
- Enables Productivity
- Includes Product Enhancements
- Continually Improving Product
- Helps Innovate
Cons
- Vendor Friendly Policies
- Less Efficient Service
- Less Caring
