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What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
77 Likeliness to Recommend
6
Since last award
92 Plan to Renew
3
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Enables Productivity
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards and Visualization
Social Media Channel Integration Outbound
Social Response Management
Social Asset Management
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Also Featured in...
Sprinklr Social Reviews
Siddiq K.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Market problem solver product
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Analytics and user engagement
What is your favorite aspect of this product?
User Engagement tracking
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
SMB's will highly get benefitted
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bryn R.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted May 2022
Solid social tool, incredible customer service
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
In my experience, they did an amazing job of making themselves available for client questions and issues. While the app's functions don't differ too much from other social media management tools, it's great to know that there's always someone available when you run into a roadblock.
What is your favorite aspect of this product?
Their client service support is one of the best I've ever experienced in the industry, from onboarding to any issues you may encounter during your work.
What do you dislike most about this product?
There are some things you still have to do natively through Twitter, for example, but you'll run into that with pretty much any social media tool. There are no serious areas where Sprinklr is lacking in capabilities.
What recommendations would you give to someone considering this product?
While there may not be too many groundbreaking features, Sprinklr is dependable and has some of the best client services people I've ever worked with. Definitely worth your consideration!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Maddie S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2022
Once you learn how to use it - a great product!
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr delves deeply into the world of social media. It brings together all of your social accounts and allows you to monitor, engage, schedule and report in one central location. It is also very customizable for your specific organization's needs.
What is your favorite aspect of this product?
How much you can customize it to fit your company's needs.
What do you dislike most about this product?
It is not the easiest interface to learn and understand. However, once you do, it is a breeze.
What recommendations would you give to someone considering this product?
If you are looking for a social platform to schedule, store assets, engage, monitor and create reports, sprinklr is a great one! It is very customizable and they have a great customer service team to help you do this. They also meet with you monthly to provide updates or answer any questions they may have.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
