What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Also Featured in...
Remote Monitoring and Management
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Remote Support
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Enterprise Mobile Management
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TeamViewer Videos
TeamViewer Remote: It's time for a new view
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TeamViewer Reviews
Roshan G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2023
Good product to explore
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Secure connections - It utilizes encrypted peer-to-peer connections for meeting data without routing through third-party servers. Free version - Unlike most competitors, TeamViewer offers a completely free version supporting meetings of up to 25 participants without any time limit. Mobile screen sharing - Presenters can share their mobile screens during meetings to demo apps or websites on the go. Recording and playback - Meetings can be recorded locally or to the cloud and played back using an integrated player.
What is your favorite aspect of this product?
Performance and Speed: "The speed and performance of TeamViewer are impressive. I can carry out tasks on remote computers with minimal lag, making it feel like I'm actually working on the local machine. This is crucial for productivity." Security Features: "I appreciate TeamViewer's commitment to security. Their end-to-end encryption and multi-factor authentication options provide peace of mind when accessing remote devices. It's crucial, especially when dealing with sensitive data." File Transfer Capabilities: "TeamViewer's file transfer capabilities are a standout feature for me. It allows me to easily share files between my devices
What do you dislike most about this product?
Pricing Structure: Some users find TeamViewer's pricing to be on the higher side, especially for business or enterprise plans. The cost can increase significantly as you add more users or devices. Connection Issues: While TeamViewer generally offers good performance, occasional connection issues or lag can occur, which can be frustrating, especially during critical tasks. License Activation: Some users have experienced challenges with license activation and perceived limitations in transferring licenses between devices. Updates and Notifications: TeamViewer's frequent updates and notifications can be bothersome for some users,
What recommendations would you give to someone considering this product?
Regular Updates: Keep TeamViewer up to date with the latest versions and security patches. This ensures you have access to the latest features and helps maintain system security. Explore Customization: If you have specific needs, explore TeamViewer's customization options. You can brand the software, create custom modules, and configure unattended access for convenience. Test with a Trial: If you're considering a paid plan, take advantage of any free trials offered by TeamViewer. This allows you to evaluate the product's suitability for your needs before committing. Training and Documentation:
Pros
- Unique Features
- Efficient Service
- Generous Negotitation
- Over Delivered
Thomas P.
- Role: C-Level
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2023
Provide IT Support with ease
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I love the fact that you do not have to download anything. the program can be accessed via the web.
What is your favorite aspect of this product?
the chat and vid chat functions
What do you dislike most about this product?
sometimes confusing to setup
What recommendations would you give to someone considering this product?
Once you can get an understanding of the full functionality, this is the greatest program t use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ganesh S.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2023
Nice product easy to use
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Easy to connect with team members instantly
What is your favorite aspect of this product?
Screen sharing & file sharing options are very good
What do you dislike most about this product?
Have used it for years no dislikes
What recommendations would you give to someone considering this product?
Good for meetings & Very easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
