What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Also Featured in...
Remote Monitoring and Management
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Remote Support
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Enterprise Mobile Management
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TeamViewer Videos
TeamViewer Remote: It's time for a new view
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TeamViewer Reviews
Agil G.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2023
Security is top notch, however there's a room for
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Ease of use and unique user interface
What is your favorite aspect of this product?
It's secure to use
What do you dislike most about this product?
Glitches happen from time to time
What recommendations would you give to someone considering this product?
Do not use it for critical meetings
Pros
- Continually Improving Product
- Includes Product Enhancements
- Helps Innovate
- Performance Enhancing
Cons
- Less Reliable
- Less Effective Service
- Less Inspiring
Sujeet Singh V.
- Role: Vendor Management
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
Best user interface with minimum lag in collaborat
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
User interface is better & minimal lag has been observed while collaborating online
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
Sometimes call get disconnected in between
What recommendations would you give to someone considering this product?
Best user interface
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Carissa M.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
A Software That Expanded it's Functionality!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I love that it can support even the mobile and IoT devices! I think that one's genius!
What is your favorite aspect of this product?
I like the fact that if I requested on something, the response would be as quick as a flash! I wouldn't have to wait that long and that there is a notification right even before it happened so you'd be prepared right even before the access to your own PC happens and the digital check ins!
What do you dislike most about this product?
There is nothing that I could think of so far.
What recommendations would you give to someone considering this product?
If you would like to stay productive and focus your team in digitalization while checking in with them, or if they would ever be needing support from anyone anytime, anywhere, TeamViewer is definitely a must have! And because it has firewall, you'll be sure that any files transferred are safe and secured!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
