What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Also Featured in...
Remote Monitoring and Management
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Remote Support
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Enterprise Mobile Management
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TeamViewer Videos
TeamViewer Remote: It's time for a new view
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TeamViewer Reviews
Hotani J.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2024
TeamViewer Remote Has Great Capabilities
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I love the efficiency of the capabilities of this remote support tool. TeamViewer Remote has been working so well for us.
What is your favorite aspect of this product?
TeamViewer Remote is easy to use and reliable. TeamViewer Remote has excellent capabilities.
What do you dislike most about this product?
I have zero dislikes for TeamViewer Remote. TeamViewer Remote is amazing.
What recommendations would you give to someone considering this product?
I do recommend TeamViewer Remote. TeamViewer Remote is superb.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Milan P.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to acess
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer supports a wide range of operating systems, including Windows, macOS, Linux, iOS, and Android, allowing seamless connectivity across diverse devices.
What is your favorite aspect of this product?
It allows for remote control of devices even when no one is present at the remote location, useful for IT support and management.
What do you dislike most about this product?
Some users are concerned about data security and privacy.
What recommendations would you give to someone considering this product?
A free and easy-to-use option for basic remote access, integrated with Google Chrome.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Simon M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Impressive Software
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer stands out for its ease of use, high performance, and cross-platform support, which makes remote access and troubleshooting straightforward regardless of the operating system.
What is your favorite aspect of this product?
My favorite aspect of TeamViewer is its seamless connection setup and high-quality remote access, which allows for smooth and effective remote troubleshooting.
What do you dislike most about this product?
The cost can be a concern, particularly for smaller teams or organizations, as it tends to be on the pricier side compared to some other remote access tools.
What recommendations would you give to someone considering this product?
For those considering TeamViewer, it's ideal if you need a robust, cross-platform remote access solution with reliable performance. Ensure it fits within your budget and assess if its advanced features align with your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
