What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Also Featured in...
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Remote Support
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Enterprise Mobile Management
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TeamViewer Videos
TeamViewer Remote: It's time for a new view
See what's New in TeamViewer Remote
TeamViewer Reviews
Nicolas R.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2022
Standard and basic product
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Easy to implement for the free version
What is your favorite aspect of this product?
Good communication channel within the company
What do you dislike most about this product?
No clear roadmap on new product features
What recommendations would you give to someone considering this product?
Consider your requirements and other communication software functionnal coverage
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Commodity Features
- Less Efficient Service
- Slower Product Innovation
Anuja C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
"Feature and meeting are best on TeamViewer".
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
This product is good for having good quality video and audio meeting we can easily share our screen with other, using it is simple and easy.
What is your favorite aspect of this product?
My favorite aspect of this product would be sharing screen, texting and quality of the video.
What do you dislike most about this product?
I don't have any dislike for this product, I like using it we can also share files and stuff with it.
What recommendations would you give to someone considering this product?
Yes recommend to other user this tool is best in market and provide best online meeting experience.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Bruno C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
Easy to use with great layout and design
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Team Viewer Meeting is the video conference app through which we can connect with multiple people even with the free version. It has a great layout and design and is easy to use and learn for beginners and they never get confused. Its intuitive design enables us to start with one of the best interfaces which do not require any specialized knowledge or learning.
What is your favorite aspect of this product?
Integration of Team Viewer Meeting is very good to manage live mails during meetings and meetings can be recorded in the best image quality. Its security system is very protective and brilliant because its authentication process has two factors that make the security completely hermetic to unauthorized access.
What do you dislike most about this product?
Team viewer meeting needs to upgrade its payment feature because if we are using the app without paying then we have to reconnect after every 45 minutes which makes it difficult to continue our meetings and conference. Also, we cannot add contacts unless the person has their own app account set up. Also, the access code is very short-lived and sometimes it becomes difficult to access all the staff members.
What recommendations would you give to someone considering this product?
I would definitely recommend Team Viewer Meeting to other people this is a great video conferencing tool with excellent and vast features. It helps us to coordinate daily on different tasks with our clients.
Pros
- Respectful
- Helps Innovate
- Enables Productivity
- Trustworthy
