TeamViewer Customer Reviews 2024

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TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

272 Reviews Write a Review

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Acts with Integrity
Reliable
Enables Productivity

Feature Ratings

Average 87

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Monitoring and Management

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Remote Support

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Enterprise Mobile Management

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TeamViewer Videos

TeamViewer Reviews

Olivia C.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

24/7 TeamViewer control

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Connection and accessibility 24/7.

What is your favorite aspect of this product?

Take absolute control of any device.

What do you dislike most about this product?

I use it less than Anydesk.

What recommendations would you give to someone considering this product?

Accessible from any point of view...

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alamin I.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

easy to use remote controlling tool

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

It's user friendly interface and easy to use features has create a big difference.

What is your favorite aspect of this product?

The features it's providing to control someone's device and fix their issues remotely has become my favorite feature of this tool.

What do you dislike most about this product?

nothing to dislike from my side.

What recommendations would you give to someone considering this product?

In case you want scalability, customization, remote support, and other key functions, then TeamViewer will be most suitable for this. Since this platform bends to the demand of your work, it is fit for use in a situation where you need all these features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jesse R.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Phenomenal Remote UI for end users and IT

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Ease of use, Easy to implement, Amazing features.

What is your favorite aspect of this product?

The Remote UI that lets you access any major part of a computer system with ease.

What do you dislike most about this product?

Does not apply to me. Super easy to use and I do not dislike anything.

What recommendations would you give to someone considering this product?

Worth every penny, super easy to use and best Remote UI I have used.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Video Conferencing Interactive video conferencing using a webcam

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

Enterprise Mobile Management

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Olivia C.

24/7 TeamViewer control

Likeliness to Recommend

Pros

Alamin I.

easy to use remote controlling tool

Likeliness to Recommend

Pros

Jesse R.

Phenomenal Remote UI for end users and IT

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Video Conferencing

Audio Controls

Application Share

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization