What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
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Remote Support
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Enterprise Mobile Management
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TeamViewer Videos
TeamViewer Remote: It's time for a new view
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TeamViewer Reviews
Carlos Jose P.
- Role: Finance
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Communication in a friendly way
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
what I consider to be the most remarkable aspect of this tool is how practical it is to schedule calls in real time, in addition, the audio and video quality is quite high, which for large-name organizations worldwide means only benefits in regarding communication
What is your favorite aspect of this product?
What I like the most is its visualization, besides, you only log in super fast and the quality will always be the same, it allows you to share files, even record conversations for more security areas
What do you dislike most about this product?
There is nothing that I dislike, I like it because it is easy to use
What recommendations would you give to someone considering this product?
A communication tool that is quite easy to use, completely secure and that, in addition, its system is so professional that you can work remotely with the tool
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cristopher M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Video quality for professional processes
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
What differentiates this tool from others is that it is very easy to visualize each part of the tool, this is in particular a great option for those who communicate constantly and who require advanced technology to be able to perform their functions as if they were in person, the audio and video quality is exceptional and practical
What is your favorite aspect of this product?
What I like most is that the image does not pixelate in full screen, it is also quite efficient and allows from sharing files, to chatting or saving videos in real time, I like its speed capacity, and how functional it is for any type of industry
What do you dislike most about this product?
There is nothing that I do not like about its capabilities, on the contrary, it seems to me that it is efficient and simple in general terms
What recommendations would you give to someone considering this product?
My recommendation is to be part of the main tool and get to know this communication alternative in real time, it is quite easy to implement and completely safe.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Leslie H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2022
Great features, makes it easy to connect
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Really great screen share capabilities
What is your favorite aspect of this product?
really fast and easy to connect with.
What do you dislike most about this product?
nothing to say here not really
What recommendations would you give to someone considering this product?
Just to be mindful of how many steps it takes to connect teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
